Ironbuket · Defender of the month · ✭✭✭

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Ironbuket
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  • I never said it ‘offended’ me. I found it inappropriate to champion telling a customer to upgrade their system because the BD client is a resource hog. The advice that BD cant run properly on an older system may well be true. But this is something that should be handled with tact, not a meme. As an admin, I would have…
  • Im finding the choice to post that massive gif slightly misplaced and a bit weird. It may not be the case here, but I find that people often dont update their hardware lists in their forum tags. Hopefully people arent just assuming that is their current system, though of course it could be. Anyway, I notice it on my 5800x…
  • It only did it the once, but it was a fresh download from the BD website. It may or may not have been the same scan. What I find disappointing though, is that at some point someone must have changed the client and they didnt even bother to perform a fresh installation of the new version to see how it behaves? I can (kind…
  • Why BD? WHY???? I just reinstalled the client to give it a go and see if the forced scans are really gone. I havent even entred my login details yet, the install window is still up and my mechanical drives are being scanned with 100% usage Why is your client so obsessed with these forced scans? Where is the 'would you like…
  • @camarie As this forced scan issue has now occurred twice, can I make the suggestion that you somehow hard code the drive exclusion settings into the client's scanning functions? At least in that way, should this occur again, a customer can just exclude drives and stop the issue immediately without waiting for an update…
  • The processor involved (probably I7-1065G7) isnt that bad, so I dont think it is the same issue. I dont see a very high hit in CPU during the scans, not to memory either. It's all about the drive usage which BD lets hit 100%. Interesting bit of info if people arent aware: This scan 100% issue doesnt seem to happen with…
  • Below is one of many folders I have on a mechanical drive which seems to be particularly hammered by the forced scans. It is packed full of small files as described by lechiffre. However, in my case these are actual personal data files and images and not just application files. I do have another folder on the same drive…
  • Re: restarting over and over to see something different. As I mentioned originally, I was seeing it scan different drives on different days. I know it sounds completely crazy, but that is what it seemed to be doing. Another thing I noticed about these scans, and also last year's scans, was that during a scan it tended to…
  • Not sure if this is still of any use at this stage, but regarding the not seeing 100% usage: As someone that has a mix of most types of drives and long experience of these scans, I can say that it is only mechanical drives that will consistently hit 100% usage. SSD tended not to hit 100%, but usage was still high. NVME…
  • We dont have details on that system though? If it was a system with only 1 large capacity drive then it makes sense. You are testing on systems with only one drive and these systems are real systems, not just just fresh builds with nothing on them but the OS?
  • Not sure what you mean by not seeing spikes. In cpu and drive usage after bootup? Blink and you may miss it on an SSD on a fresh build. The scan doesn’t last very long at all on a C drive that has nothing on it but the OS - at least that is what I saw in previous scans of this kind. Test on a system with a mechanical drive…
  • @lechiffre Welcome back. The problem last year did get fixed (in May 2021), but the issue was in the client for a good 4-5months I believe. From May 2021 until now, I havent had any issues. I noticed this new problem around 14 August 2022. I like the idea of your "Bitdefender wants to kill my mechanical drives society…
  • Ive only seen it a few times, but I have also been annoyed by the popup adverts in the paid version. In my case it was the ad to encourage me to save all my passwords in one place. It's come up at least 3 or 4 times recently. What annoyed me was that the popup itself didnt appear to have any controls or settings to turn…
  • Even if everyone had it turned on, the client would still be forcing the scans by ignoring drive exclusion settings? Can BD please confirm if they have or have not seen this behaviour on their own test machines? Could BD also please confirm if they actually have a testing team and test machines (not VMs)?
  • Fired up my system this morning and within about 10seconds it was hammering my mechanical drives with 100% usage (confirmed was BD via resource monitor). This is in contrast to yesterday (approx. 24hrs ago) when on that bootup it only scanned my SSDs. I can confirm it is scanning different drives each day - at least on…
  • What is the purpose of having customers run performance analyzer? To see how much impact it has on the system so you can decide if it is worth fixing or not? Surely it can’t be to track down what is causing the scan. I can tell you already that the cause is BD. As Nunzio said, BD should be able to test this themselves or…
  • More information on this issue is available at the link below, if you are interested. I was told in a PM from one of the developers they are discussing this issue in a meeting today (which would have started a couple of hours ago by now I think). https://community.bitdefender.com/en/discussion/comment/314475
  • @TireofBit RE: 'how can they screw things this bad?' I can’t say for sure if it is still the case, but from my experiences last year it seems to be lack of coordination between departments. Tech support don’t know what the development team add in their patches. So, when customers report problems there is no immediate…
  • Hi TireofBit, This issue was actually fixed in a previous update patch (May 2021) The scans you are experiencing now are a new problem. I have created a new thread for this already (address below) and would encourage you to post any comments over there. https://community.bitdefender.com/en/discussion/93016
  • Sorry forgot to add my version info: Bitdefender Internet Security Build 26.0.23.80 (paid version)
  • A short (ish) update: I had been using my system for work all day yesterday, shut it down when finished. Then about an hour later realised I had forgotten something and turned it back on. It immediately started scanning my mechanical drives which was noticeable (I confirmed in resource monitor). I only needed to use the…
  • The solution is to reduce system security by reducing the frequency of the threat updates? I dont consider this a solution. Another issue with having silent updates on is, that they arent actually even silent anyway. If there is a software update, you get a popup, but it seems to only appear when the update is already…
  • PART 2 (was too long for a single post) (Not word for word) BD Support: No there is no forced hidden scan that runs 1hr after start up BD Developer: Yes, the client contains a forced hidden scan that runs 1hr after start up to scan for log4j vulnerabilities This is unconfirmed, but it has been suggested that the forced…
  • PART 1 (was too long for a single post) Hi, sorry for not posting here for a while. I wanted to give it more time before giving an opinion on if the changes had really made an improvement or not. The quick summary is that it appears the issue has been fixed, but more detail below for those interested in more detail. As I…
  • What did I say... 1 hour and 40 mins after system up a BD scan began. 100% usage on my drives for over 10mins. Forced scan behavior just as I have been reporting since March 2022. Ill now add on drive exclusions and look for any other settings in the client that may turn this off. BD must really think that customers enjoy…
  • I uninstalled my other AV and installed BD from scratch. For the first run, I left all the settings at default and didn’t setup any exclusions so I can see the baseline behavior of the client. The only thing I did change was, to move the update period to 3hrs so it doesn’t confuse observations at the 1Hr after restart…
  • @lechiffre It is too disruptive to switch AV in the week for me when I need my computer for work and I cant deal with having to restart it or disable drives during work time. I was planning to have a try at the weekend, but I dont like that BD seems to use customers as beta testers and it is up to us to tell them how they…
  • Thanks for the update, I'll give it a go at some point. Does anyone have details on how this 'fix' has been implemented? I was told that the 'fix' would only stop the scan running multiple times, but BD intended to still scan once a day in this way. Does the 'fix' allow this scan to be disabled completely, either via the…
  • When is the new release being pushed out to customers?
  • Im glad I didnt wait and switched to another client. I was told by a developer in a private message on April 12th the fix would ship on May 4th. They couldnt even get that right. WTH is wrong with this company? Ive said it multiple times, but I'll say again: A major screw up like this should have been fixed in a hot patch,…
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