Lee_S

I've had no problems with internet speed. Have you tried disabling the toolbar and search advisor in the privacy controls? It's another thing to eliminate from the problem.

According to the manual, you need to use the contextual menu (right click) to get to the immuniser. I immunised my USB and it still has the original ID I gave it. You can also set BD to not allow auto-run from USB for non-immunised devices. Type 'immunize' into the user manual search from Help and Support on the BD control…

When I select a USB drive in Windows Explorer, right click and mouse to the Bd portion of the drop down menu, I get the message that Windows Explorer has encountered a problem. It tries to find a solution and then closes WE; happens every time. I can't, of course, immunize the USB drive since WE crashes. I haven't had that…

Now, I have to reinstall and don't enable Anti-spam module. Did you try rebooting your computer after installation?

I found the option in the 'Privacy' section.

Thanks for that message. I feel your pain. Just as well you backed everything up before. I changed the antivirus settings to 'send to quarantine'. At least I'll be able to find any recklessly deleted files.

I tried the upgrade and everything so far seems to be okay. I think Safepay would be better as a module in the main panel rather than a stand-alone module.

i am an indian and this is what i did when i started bitdefender 2013 setup it asked me to remove the old one which i did after this i installed 2013 which automatically picked up my licence.but i uninstalled it in a day cause there was too many problems with one bieng it kept on blocking apps to connect to internet even…

Thank you for your help, guys. It was just that when I purchased the 2012 product, I was advised to download the package from an official reseller in India (www.indiars.com) because the Indian keys caused package from the Bitdefender site to not function despite the keys being genuine. I'll see what happens. Thanks again,…

Thanks for the help on here. Unfortunately, removing the [spam] folder in the [deleted list] makes no difference, it just comes back again. there are more [deleted] folders, shown in the attachment below, that cannot be deleted at all. I'm not sure if they are BDrelated or not. Regards, Lee ------- Thunderbird version:…

Hello Lee Welcome back. Please right click on BitDefender icon from system tray(the "B" icon) and choose "Show". In the main window, click on "Settings". From the advanced interface, click on Privacy Control module and select the Antiphishing tab. Please disable Scan SSL and reboot your PC. Let me know if everything is OK…

Hello Lee Welcome back. We did push an update to our engines 2 days ago, it should be OK from now. Let me know if you have other questions. Take care. Thank you.

Dear Forum, I'm evaluating Total Security 2012. I use Thunderbird 11.0.1 I installed the toolbar which seems to work well, but every time I open Thunderbird and download new messages I get a certificate warning. Other than installing the toolbar, I haven't made any changes to my accounts settings. Please advise. Thank you.…

Hello Christian, I sent the PM to you with the log file folder. After 5 hours it still hadn't finished. Regards, Lee. It seems to be working now. I can see the warning page and the green ticks in search engine results. I didn't change anything, it just started working. Saying that, it would be good to know what happened.…

Hello Let it run, it is collecting all the logs from your machine. I will wait your PM. Take care. Hello Christian, I sent the PM to you with the log file folder. After 5 hours it still hadn't finished. Regards, Lee.

Hi Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If the file is too big to attach it, upload it on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. If you were already…

Hello Welcome to the forums. Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there are some active processes running in the background. We recommend you to uninstall other security solutions in…

Hi Welcome to our forum. I don't have any problem. BitDefender detect and delete EICAR files. Best regards, Paul Thank you for the encouragement, Paul. I tried the HTTPS tests and they worked. There must be something wrong with the eicar site. I'm unable to turn on the Active Virus Control. Thanks, Lee.