Comments
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Hello Sorry for the delayed reply. The issue was indeed cause by the other security solution that was installed on that machine. You have followed a correct solution for the current case. Windows was giving a positive result for those times when Bitdefender was grayed out because in those moments, some services weren't…
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I used the Bitdender Uninstall Tool and had to run it twice through a restart to finally get it to uninstall Bitdefender and then restarted in Safe Mode. I deleted all of the Bitdefender folders as well as the PC Tools folders that were still present and restarted again. I re installed Bitdefender 2012 again this morning…
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Until the BD support people kick in, try restarting the vsserv service (BitDefender Virus Shield) instead of rebooting the computer, it might be faster. I could solve some problems this way on my BDAV 2011, haven't had the problem on 2012 since I reported it. You were right to restart the computer, it's completely…
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I posted this and PM'd you... Yesterday, there was some type of update that required a restart... I was hoping that might take care of this but after starting up, the icon was greyed out again within 5 minutes. I am fairly certain this is related to updates. I am really hoping for a useful reply. Bitdefender services are…
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Hello @ Lucifuge Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. I posted this and PM'd you...…
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I have been running BDAV Plus 2012 since August, with the exception of a month or two when I switched back to v. 2011, and I never experienced Bitdefender services stopping in this version. But this week, the Bitdefender icon in the Notification Area turned gray twice, asking me to restart the computer because Bitdefender…
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Hello Lucifuge, Mizan, JeanneBear and philipboreham, @ Lucifuge: Try repairing BitDefender and everything should be ok after this process. In order to perform a BitDefender repair, please click on Start from Windows , choose All Programs and then choose BitDefender 2010 . Select Repair or Remove , choose Next when the new…
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View the full BitDefender screen and select the GameMode settings tab on the left. It will say that the Game Mode is on and you can turn it off right there and perform the update. It has happened to me many times but this always seems to work.
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I am also experiencing this problem right after upgrading from Windows Vista 64 bit Home Premium to Windows 7 Home Premium. I can no longer enable the firewall... says it Failed to Communicate with the BitDefender Security service. Please send me the procedure to correct this problem.
