Maaz

Getting fed up with this. Going to look for another supplier as I only have 37 days left on my license and this has still not been resolved. Even with latest product update sandbox is still NOT working. No one seems to respond to queries or requests. Fed up with this, is this what you call customer service? Will not be…

Getting fed up with this. Going to look for another supplier as I only have 37 days left on my license and this has still not been resolved. Even with latest product update sandbox is still NOT working. No one seems to respond to queries or requests. Fed up with this, is this what you call customer service? Will not be…

Right Bitdefender support... What's happening regarding this? I now have 51 days left of my subscription and nothing has been done to resolve this problem. I will certainly not be paying money to renew if this is not solved... HELLO!!!!!!! Is anyone monitoring this? A response would be nice. Honestly, customer service is…

Right Bitdefender support... What's happening regarding this? I now have 51 days left of my subscription and nothing has been done to resolve this problem. I will certainly not be paying money to renew if this is not solved...

This problem is still not fixed.. Come on people, how long does it take? Together with laptop mode settings not sticking, this is a major let down. You clarified and identified the problem months ago yet there is still no word on a solution. What's going on... Is anyone even monitoring these forums? The lack of…

This problem is still not fixed.. Come on people, how long does it take? Together with laptop mode settings not sticking, this is a major let down. You clarified and identified the problem months ago yet there is still no word on a solution. What's going on...

That may be an issue for me. As I installed the Suite with the latest build update on a PC that has a space between my name, Jonny Quest, and Sandbox is not working with Chrome, IE, and FF. When I enabled a Guest account (one name), and ran Sandbox from there, it worked perfectly, with FF and IE. So is it maybe a space…

After latest update my sandbox is still not working. I am not happy with this, this is going on for months and months now. I am using this product even though it is not doing what it is advertising. And all due to the fact my username has a space in it? That should be easily fixed and should have been done ages ago. What's…

Any idea when the update resolving this issue will be released? This has now taken sooo long... A product should work out of the box, this is taking months to sort.... This is REALLY starting to p!$$ me off now.. Is there anyone monitoring this? This has now taken months, and even though presumably the culprint is found,…

Any idea when the update resolving this issue will be released? This has now taken sooo long... A product should work out of the box, this is taking months to sort....

Hi Maaz As you can see here http://forum.bitdefender.com/index.php?sho...st&p=131129 the last update didn't include any updates for Sandbox. I will post here the details when the latest version of Sandbox module will be released in the market via Automatic Updates. Thank you. I understand that, maybe next time don't say…

Hi With latest upgrade 15.0.35.1486 sandbox is still NOT working. Also, I changed my username to one without space, still sandbox is not working. So I don't think that's the issue here. Please keep me posted when this will be fixed, as I was told it would be with latest product update but clearly it hasn't. Thanks.

Hi guys I need some support tools to take a look over your settings from the product. You can send them via PM. Please don't forget to specify the issue. http://forum.bitdefender.com/index.php?showtopic=29927 Thank you. did that twice already. got response from danny starting it was a known issue and had something to do…

and all goes quiet yet again!!! come on guys...what's going on here?

Following options are not saved upon restart 1) Automatic Laptop Mode --- when turned ON, it again OFF upon restart 2) Anonymous Usage Report --- when OFF, it again ON upon restart System Architecture Product: Bitdefender Total Security 2012 Build 15.0.34.1437 OS: Windows XP Professional SP3 Processor: 2.33 GHz RAM: 3 GB…

Hello The procedure was changed starting with the last update. Please start your machine in Safe Mode. [How to restart in SAFE MODE] - Restart the computer; - Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu; - Select "SAFE MODE" Open…

ok, will do. will pm you link to download location of log around lunchtime. thanks. Hello The procedure was changed starting with the last update. Please start your machine in Safe Mode. [How to restart in SAFE MODE] - Restart the computer; - Press the "F8" key several times before Microsoft Windows begins to load; you…

For God's sake can someone please at least let me know whether these problems are being looked at? I've reported these issues over a month ago and after some initial troubleshooting and some shared sessions with Danny (who apparently does not work with you guys any more... no idea why...) it has gone completely silent. I…

Is anybody still monitoring these forums? This is getting stupid...... hellooooooooooo?? Can I get an update please?

Is anybody still monitoring these forums? This is getting stupid......

this is starting to border on the ridiculous... no update at all? come on people at bd.. this is just crazy... what is going on with this product? please respond.........

Welcome back Maaz Please check you PM. Thank you. And still no solution to this problem.. Also laptop mode settings still do not stick after reset.. Come on guys...get your act together.. What's going on here, these bugs have been reported over 2 months ago....

Hi and welcome to our forums. Please make the following settings in the product and reboot your machine. Let me know if everything is OK after. Thank you. I* have same problem. When I use Handle command to see what process is occupying my external hdd it's vsserv.exe. So it's definitely Bitdefender stopping me from safely…

Hello Sorry for the delayed reply. I've took a look on that ticket. It's already submitted to Dev Team and they are working on a fix for the current situation. We appreciate your understanding and cooperation in this matter. Thank you. well, my trial will run out in 11 days. Will this be fixed beforehand as I am not…

Welcome back Maaz We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services. Could please provide me your ticket ID so I can take a look? Have a nice…

Yes I have latest build installed. Yes I have ticket pending. Not being funny, but I suggest you as Daniel about this. I really do not wish to repeat all the same steps for the fourth time since logging this issue with yourselves. You have all the information, just look in your system, Daniel did a long remote session and…

come on guys. did a remote session with Dan ages ago. Now all has gone quiet yet again? Daniel, any progress on this? Thanks.

I am in the UK, and am running version 15.0.32.1365, & still Firefox won't fully load some pages or open others.. I'm in the UK, tried updating but won't update to this latest version.. just another weird quirk to add to the list. btw, I see the laptop mode issue has not been addressed? Does this mean laptop mode settings…

why has this bene moved to safebox???? I'm talking about the SANDBOX functionality which has nothing to do with safebox. Please move back to general.

Is anybody doing anything to address this issue? I get next to no response from bitdefender support....