Comments
-
Hello @Alexandru_BD Thank you for getting back to me. Since I already sent this additional information in a direct email to 2Checkout on 15 August, followed by two reminders, I decided to contact 2Checkout by phone just now. I cannot say that I know who monitors the addresses pay@2checkout.com and refund@2checkout.com, but…
-
Hello @Alexandru_BD Another week has passed without any action or communication from your Support team. Or 2Checkout, for that matter. Surely it is not normal for a refund to take this long and require this much communication? In any case, I would appreciate it if you would follow up with them once again. Thank you in…
-
Hello @Alexandru_BD Thank you for your kind assistance. In that case, I will wait until I hear back from them. Hopefully this issue will be resolved soon. Thanks again. Regards,
-
@Gjoksi Thank you for putting out the Bat Signal to @Alexandru_BD. I greatly appreciate it. Regards,
-
Hello @Alexandru_BD Would you kindly assist me once again in this matter? After a delay from my bank, I finally submitted documentation detailing my banking information to 2Checkout. Two weeks have passed since and they still have not issued a refund nor have they responded in any way to a reminder I sent last week. Would…
-
Hello @Alexandru_BD Thanks for the update. It’s crazy to think the payment method used is causing all these issues, considering I used the same method last year and that went off without a hitch. Consider me forewarned. If it helps in any way, I sent proof of each payment via chat under ticket number 1009422033. Thanks…
-
Hello @Alexandru_BD Thank you for following up on the matter. Yes, the case is still open. And on Friday the Support team finally agreed to contact 2Checkout after insisting as late as Thursday that a refund had been “processed” on June 29th. As for 2Checkout, they have gone radio silent since I requested a refund on July…
-
Hello @Gjoksi Thank you for reaching out. I suppose I could wait to hear back from @Alexandru_BD next week. I’m just frustrated. Regards,
-
Thank you @TaxiMagicien42 I had hoped as much about @Alexandru_BD being able to interfere. As is, I have informed Bitdefender Support that I will cancel my subscription if a satisfactory solution is not reached before the end of this day. Once again, I am sad that it has come to this. Regards,
-
Hello @TaxiMagicien42 Thank you for your suggestions. Sadly, I have already tried them all. By now I have accumulated 3 ticket numbers and exchanged no less than 7 emails with Bitdefender Support within the last week alone, none of which contain the words “Here is your refund.” :) I am truly disappointed that this matter,…
