Metalhip

Hello Allan, The purchase seems to have been made trough a local retailer. Only the vendor can issue this refund as they have the funds and purchase information. There were some steps taken in ticket ID 201109211041022 to troubleshoot this issue, however Cristi B. would be more than willing to continue the troubleshooting…

I got this reply from support on 29 Sept........ I replied immediately that I would like a refund and since then I have had no more replies for four days now which is about what I expected from Bitdefender. The refunds department must be snowed under with people wanting refunds. Allan

Despite what I said, I did run the repair and reported back as asked. Because this program does not stop spam I installed a well known antispam program which works very well. The support person now says that he thinks this is the reason that Bitdefender does not work properly,it didn't work before I installed the antispam…

After reporting this and getting a reply to run a repair it still does not stop spam.Why does a program that's literally only been installed less than a month need a repair? It seems to me I've bought a product that does not work as it should and looking on this forum it looks like BitDefender releases a Beta version and…

I've now created a Spam folder in the Trash,so I'll see what happens. Allan Hmmm...I made the Spam folder in Trash but when I go to "Empty trash" it deletes the folder as well. So that didn't work. Allan

* In Mozilla Thunderbird, spam messages are moved to a Spam folder, located in the Trash folder. The Spam folder is created during the installation of BitDefender. Best regards, I use Thunderbird and there's not been a spam folder created in the trash folder,perhaps this is why spam gets through and is still appearing in…