Antispam Not Working

After reporting this and getting a reply to run a repair it still does not stop spam.Why does a program that's literally only been installed less than a month need a repair?

It seems to me I've bought a product that does not work as it should and looking on this forum it looks like BitDefender releases a Beta version and uses paying customers to test it and send log files and screen shots back.

I'm sorry, but I have other things to do in my life than keep messing with this poor quality program to try to get it to work right.

I had to uninstall other programs that I had paid for to install Bitdefender, so this program has wasted the money I spent on other programs that worked without any problems.

Cannot possibly recommend this rubbish program to anyone unless it's someone I don't like.

Allan

I got this reply from support on 29 Sept........

I replied immediately that I would like a refund and since then I have had no more replies for four days now which is about what I expected from Bitdefender.

The refunds department must be snowed under with people wanting refunds.

Allan

Hello Allan,

The purchase seems to have been made trough a local retailer. Only the vendor can issue this refund as they have the funds and purchase information.

There were some steps taken in ticket ID 201109211041022 to troubleshoot this issue, however Cristi B. would be more than willing to continue the troubleshooting process.

As an alternative solution, I can also offer you another Bitdefender product (e.g. Bitdefender Antivirus Plus 2012) and compensate for this incovience by extending the subscription time.

Looking forward to hearing from you.

I'll ask my local retailer how the 30 day money back guarantee works from his point of view,does he give me a refund and then hope to claim it back from you? Anyway I think it will be over 30 days when I next see him so no refund for me.

It's ridiculous that your support team can only keep asking for files to be sent back without having a solution,the last reply said it was a conflict with a program that was only installed after your software was found to be faulty,how do you explain that,is your software psychic and can see into the future.

No I do not want another program from you,this is my first and definitely the last time I purchase or use any of your software,I didn't know I'd be Beta testing when I bought it so I don't want another program to Beta test and keep reporting faults.

Allan