Nikilet

I sure can't figure out why it quit updating. After I un and reinstalled and blocked that major update it was working good and now all of a sudden this. I waited until around 5 p.m. and still no update since 2:19 this morning. I didn't get any errors but when the update box would come up it would have nothing in in except…

I may have a new problem now. I turned my computer off around 2:30 this morning. Rebooted around 2 pm today and clicked Update Now. At first the window opened showing a large signatures update (over 2700 KB) and the product update. I selected only the signature update and clicked OK. Perhaps 30 seconds later I checked to…

Nikilet, sorry for question but I didnt get what is UAC? Decided to check the forum once more before turning in and seen your post. UAC is User Account Control. In Vista, Start/Control Panel -- change it to classic View on the left and then click on User Accounts. There is an option there to turn User Account Control on or…

Chesda: How can you possibly have the courage to ask paying customers to wait a few weeks for problems like this to be fixed? We are talking about a security program here. John K said it best: "This is a system-critical utility." One can't afford to pay for this program, install it and then have it down for a few weeks…

Reading Viscon's post several days ago with regard to this, I performed this. However I do want to add to this in the case that anyone else should run into what I did. After reinstalling (BE SURE you don't allow it to perform it's atuo update after installation) I unchecked the Auto Update feature in my program, then went…

What i would do in bd's position ,is firstly take the "corrupted product update"*see in brackets..* (13.06.17) off the update server's, so that we the paying customers can once again update automatically or send the necessary files so the server chink's we have the 13.06.17 surely these are viable possibilities ???(*i say…

Hello all, Thank you for the livesrv reports that you have provided us through this topic. They are currently analyzed by my colleagues from the Testing team. They also need to analyze some logs created by our support tool, so if possible, in the moment when you have this update issue please follow the steps bellow : 1.…

I have reinstalled BitDefender IS2010 for the fourth time this week making use of the uninstall tool from BD website. But I am still unable to receive any form of update, manual or automatic. Its great that other customers are able to "push through" their updates. But I get nothing! I have tried Nikilet's solution of…

Will Wood: This is what has me puzzled -- why they can't just do some kind of rollback instead of leaving all their customers hanging out here in this kind of mess. I'm afraid Alex' answer just isn't good enough. Not when you've paid for a SECURITY program you CAN'T UPDATE. I'm not making light of all the other problems,…

Are y'all ready for the 8th Wonder of the World? I received a reply from BitDefender tech support tonight. It didn't say much other than they are working to solve the matter as soon as possible and so sorry for the inconvenience. I replied, and I laid it all out there, all the thoughts and frustrations that have been…

Although I vaguely recall seeing an apology for the inconveniences somewhere in the mass of posts out there, I found an interesting reply from one of their "Evangelists" that speaks volumes: '... you have no idea that there isn't such a thing as "perfect software".' Not exactly re-assuring, is it? More like a cop-out to…

I thought that's what you meant, Andrei, about pushing through, but as I stated that did not work for me. That one evening when I finally un/reinstalled I pushed that Update Now button steady for 4 hours or more and it just never worked. I've had the same thoughts, also, that davey expressed ... wondering if this program…

I just got another update (but keep in mind I un/reinstalled and have not installed that major update) and the version is now 7.28797. Things are working absolutely great without that update applied. Well ... except for the fact that I can't get any logs if I have UAC enabled so I've been working with that turned off ever…

Since I un and reinstalled last night and have been blocking that major update, I haven't had one goofy error screen pop up and I was getting all kinds of them.

hi, i found what maybe something do do with why bd does not work properly, purely by accident .as a result of cleaning my registry using pc tools registry mechanic v9 there is a orphaned value/key that it cannot remove. please see screen Davey - I also use Registry Mechanic and had the same thing. But since I un and…

I guess I really don't understand what you mean when you say you were pushing them through. When my updating quit altogether last night I tried just clicking on that Update Now button again and again for long stretches and it didn't do a thing. Is that what you mean ... that you just kept clicking on that and it does…

Sorry folks. I hit a wrong button somewhere and got this entered twice.

I couldn't agree with you more. I won't settle either. However, this is at least a temporary reprieve which offers security for my computer. With all the new attacks coming out every hour, when you can't get your security program to update for hours, much less days, that's a pretty critical issue. Although I didn't realize…

With a lot of pushing I'm at AV Version 7.28775. Thanks for the info Nikilet! I had seen this setting, but thought it would only give me a popup with a choice whether to download or not. I didn't realize it would give the option of selecting the downloads as well! However, I agree with AndreiRC that it's only a temporary…

Their silence is deafening on this one. You'd think they could just execute an "Undo" and go back to square 1 - reversing all the damage they have caused. Fred: I have been posting on the 3-pager dealing with the problem of "Can not connect" to do updates. But I started reading some other posts last night and in the post…

Many computer experts are totally against security suites, stating that usually there is one module that is good and the rest are mediocre. I'm starting to think they may be right because this is the third time I've had a security suite mess up my computer. It started with Norton years ago, then AVG which I absolutely…

I was reading another post in the forum about a different problem caused by this major product update and I learned something I didn't know. Perhaps some or all of you posting here did know this, but I didn't so I want to share it anyway. You can be selective about which updates you install, just like with Windows Updates.…

I'm posted in the problem with no updates which is already 3 pages long. I was reading this post and I also didn't know that you could pick and choose what you allow to be installed within the updates. How do you do that? On the other hand, isn't it kind of dangerous not to apply a program update. I uninstalled BDIS 2009…

I had to come back because just now when I closed IE the update screen was open and running. It shows an update of 316 KB is being downloaded and looks as though it will go through. But what in the heck is the deal with the length of time it is taking for these updates ? A 316 KB file on high speed DSL should download and…

Mine says 7.28756. But then why is the program now acting normal? It's scanning with no error messages; just telling me no updates are available. This seems very curious to me. Why isn't it giving me the error message? Why is it seemingly scanning for updates and then just telling me none are available when they are? Oh…

A comment to Yannis: You couldn't have said it better! I installed this 2010 on Oct. 5 and the hours and hours and hours I have spent on this buggy program are out of this world. Like you, it still wasn't working totally correct, but was finally running fairly well until that update and now everything is mush again. Now an…

Alex - I followed your steps above. After reboot I tried to update and got the same old message. Here is the link for that livesrv log http://www.sendspace.com/file/kv88ea

So the reinstall didn't help at all. I thought that would be the case. I am waiting for a response from Tech Support as well. Some of my updates (automatic or manual) do work, like I said above. But it's a bit of a lottery and I'm not happy about it, obviously. Do you do anything to make the updates work occasionally, or…

It's nice just to get a response Davey. It would be nicer if it were coming from BitDefender. My problem has changed a bit after my reinstall last night. I'm now getting a new screen. It no longer says "An error occurred during the update. (Could not connect)." Now it just shows a big red circle with an exclamation mark in…