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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Note to specific Bitdefender team that created the mistake: There are some of us who forgive you for what has happened. Learn and move on.
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I was affected by this update and it took me a few hours to completely put my computer back to original condition. On the issue of compensation, I do not want to see BitDefender go into bankrupcy because of a class action suit as no one benefits only the lawyers. Companies do make mistakes and I am willing to forgive them.…
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And I tried System restore on two different images. One just before the issue and another 7 days ago but that didn't fix it. So not sure if System restore will work well for you guys. The best way to check if System Restore works is to check the System32 and sysWoW64 folders to see if there are any .dll or .exe files that…
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I just sent a support ticket in, and they still dont send me a confirmation email....also tried there tech phone support, looks like there not taking any calls. been waiting for a hour..... I tried contacting them earlier but I assume they must be swamped with hundreds of support calls right now. The files are quarantined…
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Where is your quarantine directory, i'm running 64 bit windows 7 and i can't find it? The directory is at C:\ProgramData\BitDefender\Desktop\Quarantine But do note that the files are renamed by BitDefender. I am not sure if it works but you might want to try renaming them to the original names but that will take forever if…
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I can see the quarantine in Bitdefender, I'm already using Expert, i mean in windows explorer, I can't restore from Bitdefender because it's giving me the "file already exists" and "path not found" errors, so i want to move them back through windows explorer if that's possible. EDIT: Whoops I skimmed over what you wrote.…
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Where is your quarantine directory, i'm running 64 bit windows 7 and i can't find it? You should be running BitDefender in Expert mode to see the Quarantine folder. Go to settings to change your view to Expert mode.
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I am running Windows 7 Ultimate 64 bit. Thank godness I quickly came here to read the forum for help. I disabled ALL Bitdefender services except Updates and restored all files that needed to be restored. After that I rebooted and Windows 7 automatically fixed itself after two reboots and it works fine now. This is really…
