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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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1. Download this file: http://www.sendspace.com/file/s7lc1l 2. Restart in Safe Mode; 3. Place the user_gensett.xml file in the 'C:\Documents and Settings\'your user'\Application Data\BitDefender\Desktop\Profiles' (XP) or ‘C:\Users\'your user'\BitDefender\ Desktop\Profiles ‘ (on Vista) folder replacing the existing one; 4.…
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PS. I have re-installed this program, with no noticable changes at all. PPS. I am running windows vista on a toshiba laptop, only like 5 months old, MAX. Please disable the User Account Control (http://www.petri.co.il/disable_uac_in_windows_vista.htm) then reinstall the patches and that will solve the issue.
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the bdoe.dll file is responsible for the Antispam in Outlook Express. In the case of any other email software, such as Outlook, you will have to rename bdo.dll. Try that and then check if the issue still occurs.
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they did not merge, the Security Shield company is using the BitDefender software under their name. It's some kind of contract between the two and the Security Shield company can use the BitDefender technology in their product. I was also amazed by the fact that the 2 product look the same, asked around and found out the…
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this is a typical issue between 2 software that want to have complete control over the computer. In this case you need to contact the bd support and ask them to test this issue and I am sure that they will come up with a product fix for the 2 to co-exist. This also occurred at one point with bd and Acronis True Image and…
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hey shaddo please upload a screenshot with the "could not access dump file error" error if you are still receiving it. as for the fact that you are unable to bring up the bd main window, are do you by any chance have a Microsoft SQL Server software installed on your computer? and last, what is the exact file in which the…
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let's take it step by step: try to ping each computer from the other one and see if you have any response.
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The 2 options under Scan files sent/received over IM are the ones that are causing these issues. You can switch the Antivirus to Default, then uncheck the 2 boxes ‘Scan Yahoo Messenger traffic’ and ‘Scan Windows Live Messenger traffic’ in Scan files sent/received over IM and try to see if there is any improvement. Did you…
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Please follow these steps in order to pinpoint what is causing the update issue: 1. Click on Start->Run->type cmd -> press OK or Enter; 2. In the new black window, from 'command prompt', please write the command - ping upgrade.bitdefender.com - without the '-' and the hit Enter; 3. Please take a Screenshot of the results…
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Nice post pcbugfixer, it's very explanatory. I just want to clear one thing, regarding the last part - bd support. The customer service handles the issues related to purchases, license keys, refunds, auto-renewal, etc while the Technical Support Team handles the technical issues (when the product does not work properly )…
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it is tricky to completely uninstall that software as it has the behavior of a malware, and must have a lot of hidden files within the system. my first suggestion is to try to use the bd rescue cd. You can find it here to download and this is a user guide. the rescue cd is basically a Linux version designed to remove…
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if you have a 'switch to older version' button (or something like that) in the upper right part of the gmail window, then you are using the new interface. You should try the older one or try to set the Antivirus module to Permissive and see if any of these helps. There is some slowdowns between bd and yahoo/gmail.
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try to switch the Antivirus protection to Permissive and check if that help. Also, please tell me if you are using the new gmail and yahoo interfaces.
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are you using the new Gmail interface by any chance?
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to contact the bitdefender support, you can do one of the following: write an email to support@bitdefender.com go to Live Assistance (a chat) through this web page use the phone number for your country from this page regarding the bd issues on the other computer: what is the exact bd product that you have? Antivirus Pro…
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The issue with the 'Task aborted by user' is a known issue for the TS08 product and it will not be fixed, as bd has switched to 2009. But that is only a visual error, as the process will go through to the end and clean all the files. This can be verified by performing the Temporary Internet File Cleaner again, as you will…
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try to repair the bd installation, first of all.
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Follow the steps below in order to solve the issue: 1. Double left click on the BitDefender icon next to the Windows clock; 2. Press Ctrl+Alt+Delete on your keyboard in order to open the Windows Task Manager; 3. Locate the seccenter.exe process in that list and right click on it and select 'End Process'; 4. When the…
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u're welcome. pls let me know of their solution as I really am curious.
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when it gets stuck, just write down the exact file that is there in the bd scanner and we might be able to solve the issue here.
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are you using a POP3 account with the client?
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you should check out this post maybe you will find the relevant information there
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s8three, did you try to disable the bitdefender antivirus completely?
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what is the exact file it gets stuck in?
