SH79

Hello d.sly and SH79, If possible, just in testing purpose, we would like you to follow the steps bellow : 1. Open BitDefender in Expert Mode, click on the Antivirus module and under the Shield tab click on the Advanced Settings button . 2. The BitDefender Active Virus Control Settings window should be displayed . Please…

Hi Alex - after doing what you ask above the log on issue is resolved. It still takes longer than usual to log off but no longer than 30secs. Is this the permanent remedy or will I be able to re-enable all the options without the log on penalty later? i.e. will there be a patch\code fix? Well Alex - anything further to add…

Hello d.sly and SH79, If possible, just in testing purpose, we would like you to follow the steps bellow : 1. Open BitDefender in Expert Mode, click on the Antivirus module and under the Shield tab click on the Advanced Settings button . 2. The BitDefender Active Virus Control Settings window should be displayed . Please…

Hi Alex - as you know I'm still with an AV solution. I can wait a little longer for a remedy to my problems but not indefinitely. At some stage I'll need to just get a refund and use another product - which I don't really want to do. An update would be good..

I've done as you've asked Alex. On my installation I can enable the following modules without impacting the log on times: * Antiphising * Privacy Control * Vulnerability * IM Encryption I don't have a Firewall option to disable or Parental Control. Once I enable Real-time Protection under Antivirus the problem returns.…

Are you sure you don't have any trial AV installed? Occasionally 30day trials of Norton / Mcafee comes with bundled software. If you have other AV programs installed, please remove them using their removal tool. Hi Chesda, thanks for the response. In my original post I said that I had just built a new machine. I didn't buy…

Hello SH79, In order to troubleshoot the issue you are encountering we would like you to follow the steps below: 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file 4. Click on…