Sir_Vikin

A quick note to say that the issue has now been resolved! Earlier today I received an e-mail stating that my order was refunded. Thank you to everybody that played a role in helping resolve this issue. You have my sincere gratitude!

Ok, this morning I received an e-mail from tech support that informed me of a new build that would fix the issues that I am experiencing, and telling me that they "hope to assist me in a timely manner from now on" (I know, I know...). So, I decided to give them one last chance... Well, the new build does do some things…

I've submitted multiple tickets, chatted with tech support via live chat and I've even on BD's Facebook page.. Why? Because I really wanted this to work, I wanted my moneys worth out of a company who sells the "supposed" #1 ranked AV suite and who was supposed to be "trust worthy". Its been 2 days since I sent in my last…

I was experiencing the same problems along with choppy/slow internet speeds in general and an inability to upload attachments or anything to an educational website with BD TS 2013 installed, as I mention in the following post - http://forum.bitdefender.com/index.php?showtopic=38311 Christian posted a temporary "fix" on…

I am really getting tired of this ! I cannot agree with you more Tom!

You think that's bad? I just heard back from Tech support on the ticket that I submitted over 3 weeks ago.. Is their tech support really that clueless that they cannot connect with one another over an issue that multiple people are having? BB gets one response, I get a completely different one, and others get nothing. BD…

I am running the following: Windows 8 64 bit IPV6 IS enabled with the following -Realtek PCIe GBE Family Controller -Intel Centrino WiMAX 6150 -Intel Centrino Wireless-N 6150

I understand your level of frustration as I have reached that point too. October 14th I sent in a ticket, got a reply asking me to run the support tool and submit it via reply. I did that. I have not heard anything since then. Last week I got on the chat and got the run around telling me that they would have the tech that…

I still am not updating the engine and am only updating the virus files, but I ran IE and Firefox speedtests and IE was a little better than Firefox, but both were pretty bad this time. I updated yesterday and immediately regretted it.. Both IE and Chrome were horrendous! I've since used Christians fix to get things…

WOW! I cannot begin to describe the "50 minute chat" that I just sat through with a BD tech.. I will save you the horror of reading it (I saved it for when I need a good scary story to read)...... Here's how it ended... After 50 minutes on with the tech it ended with him telling me that "I will make sure that my colleague…

Okay so I got a message back after awhile, they were trying to find a solution. They are stating that "The Bitdefender build number is 16.23.0.1637" should be the solution to our problems. I am still going to wait to see if this update is stable before recommending updating, but the picture attached is the results after…

Exact same thing here BB.... This is really getting bad, support wont respond via e-mail, support on the forums is here every other day or two, and we cant get an answer to simple questions... Absolutely ridiculous!

OK- I finally got TS 2013 to update and work correctly, here is the new update info and what I had to do to get it working right- Enable everything & update to the following version: Build: 16.22.0.1534 Virus Signature: 7698696 Engine Version: 7.43764 At first I was still having problems despite the update.. I was still…

So, your saying that its ok to allow updating as per the normal way? Fantastic! I will try this and see how it goes! Thanks BB! Ugh.. I tried turning everything back on and enabling updates again and UGH!! Then I tried updating BD 2013 TS and its not fixed here... Not sure if you have something different BB, but here is…

UPDATE GUYS!!!!!!!!!!!!!!!! I have now turned on all security settings and have done a product and signature update and restarted my computer and everything is fixed!!! So, your saying that its ok to allow updating as per the normal way? Fantastic! I will try this and see how it goes! Thanks BB!

Mitza- you didnt link a topic to refer too! As for the topic itself.. I too have this same exact problem with BD TS 2013 and the only solution/workaround that I have found is to uninstall BD TS 2013 and then run a scan disk.. Running a repair does not fix it for me.. I'm running a laptop with 1 HD and what I really find…

Christian- Thank you! This made it so that I no longer have to "uninstall" BD TS 2013 to be able to upload or attach files and my internet speeds are back where they belong! Big thank you for that.. Question though- are we to leave it permanently set to the settings you mentioned? IE updates only or do we eventually shift…

Well, Catalina Stoica is the tech support engineer that contacted me via e-mail Sunday the 14th. I just re-sent the e-mail with the support tool file in it again in hopes that I hear something soon.. I do have to say though, 3 days after I sent in the requested information and no contact whatsoever doesn't leave me with a…

Dear forum, I was going through my devices and saw a warning for my PC. When I clicked on the Icon, I saw a message to trouble shoot a problem with Bitdefender AVC HV driver. I tried to apply the fix, which did nothing, and even ran a repair of Bitdefender. The problem persists. Any idea what AVC HV is and what it's…

' thank you!!!!!!! NP- got my first reply asking me to run the support tool... Did that, but when I went to attach it to the e-mail back to them (replying) - BD TS 2013 had a fit and refused to allow me to attach it.. So I had to uninstall BD TS 2013 and re-boot just to attach the file that their own support tool created!!…

Seeing as the mods are ignoring us here on the forums (unusual), I went ahead and opened a ticket- I hope that they do not ignore that as well.. I will keep you guys updated as to what I find out..

Thanks for the info.. I'm using a Samsung Notebook (QX411-W01UB) with Win 7 64bit installed.. I hope they fix this soon or I'm going to be forced to buy a new AV as I cant afford to uninstall TS 2013 every time I need to upload a video..

I too know how to use the speed tests and I can tell you that I am still having the same exact issues.. In fact I can see this when wirelessly transferring files between my computers on the same network! With TS 2013 the speed is cut in half- without it it is normal. I'll give another example for you.. With TS 2013…

Astromax, I can create the video files, I just cannot upload them, every time I do it stops and restarts between 37% or 39% of the upload. Were you having these problems with the antispam disabled? I ask as I do not have the antispam module enabled. What did you do to fix your issue?

I am having the exact same problem. With BitDefender TS 2013 installed, my internet speed drops drastically, from 16 mbps to between 5 mbps and 8 mbps, when I uninstall TS 2013 and retest I get 16 mbps every time.. I have tested this on all 3 of the computers that have TS 2013 installed on them, the result is the same with…

I too had trouble finding this at first, but its there... However, is there any way to have the list of devices show names? For example, the list shows my 2 computers by name, but my 3 cell phone are all the same model and are listed as Nexus S 4G, not the name (my phone is named "Vikin's" but to find it I have to go into…

I've had a similiar problem to this as well.. I have a 600 GB hard drive and with TS 2013 scanning time has jumped up to 32+ hours for a single full system scan! Under TS 2011 it never took more than 5 hours at the most to scan the drive..

Did you try rebooting your computer after installation? I did a repair on my install and it fixed this problem for me, you might want to try doing a repair and see if that helps..

Thank you all for your feedback on this item. I will check to see if this solution works for me too. Hard to believe BIS2013 would have an issue out of the box with iTunes. It's not like this is some obscure software. Question: Will this solution inhibit using parental controls in the future? I'm guessing that it will as…

I find that also not too good , we all need some feedback from Bitdefender for solving our problems. Personally I'm wondering how this made it out of the "beta" myself.. I'm hoping that some fixes are released before some of the AV review sites get their hands on this because with this many bugs its sure to take a pounding…