Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Spurred_On

Comments

  • I've just installed BitDefender Antivirus Pro 2011, and the problem seems to be resolved. Congratulations BD team! If anyone following this thread is still having problems with BD and Firefox, try upgrading to BD 2011. It's free.
  • I've resolved this issue, and it had nothing to do with BitDefender. It was a hardware problem.
  • Thanks for your replies Carmen. Before I head on the road, I have to copy many of the Firefox profile files from my desktop manually to my laptop to update its Firefox profile and do the reverse upon my return. The program you linked us to should make the whole process a lot easier. Thanks for that. The pvc file for just…
  • The full-featured AntiVirus programs are much more robust. You'll feel better protected and more in control. In BD you can list folders or files that it thinks are viruses that you know are not so that BD will leave them alone. That's an invaluable feature. You don't end up with a program or file whacked every time you run…
  • BD is a good product, dartagnanh, except for quirks like this. You only have to perform this "dance" when you update the BD program. After you go through the steps outlined in this thread, your Firefox add-ons will work absolutely normally until you update BD again because the update will recreate the folder bdaphffext.…
  • Last night I updated BD 2010. Once again the BD antiphishing toolbar was installed to Firefox. Once again many of my Firefox extensions were whacked. Once again I had to reboot into Safe Mode as Administrator to delete the freshly reinstalled bdaphffext folder within the Bitdefender program. Once again I had to edit the…
  • Thanks for your info JonS. Registry Key:HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions) I hadn't found that key, and it did still have the BitDefender value listed under it (with several others which I need to keep) — And that was the right path for my XP OS. The WOW6432Node part didn't exist in my Registry. Be…
  • It's been a while since posting, and I've never had a response. As installing new drivers did not restore the functionality of the DVD drives to recognize and load music CDs, is there a known workaround? Tony
  • Alex — I haven't had a screen lock-up in so long that for me this subject can be closed. I hope you enjoyed the fractal screen saver. Tony
  • Well, I don't see any notation that an attachment was part of my previous posting. In My Controls the entry under Recent Attachments shows "No recent attachments to display". What am I not doing? Tony
  • Thanks for your reply Alex. I tried to upload the screensaver file on October 9th, but I'm not sure how that works. I never saw the attachment appended to my message. I'll try again with this message. It's the original Zip file that I downloaded years ago from the Fractal Laboratory site, which no longer exists. The Zip…
  • Is there a way to get a list of what Registry keys with regard to the DVD/CD drives that BD may have altered? Tony
  • I uploaded a copy of the screensaver with my last post. Don't know if you've had a chance to explore it yet. Today (Sunday) the lock-up happened again, for the first time in days. This time without the screensaver loading, although it was setup to load. Something blocked it from loading. When I switched on the monitor the…
  • Thanks for your reply Alex. It would be hard to know if disabling Active Virus Control will work or not right away as the problem only arises periodically. Today it has not locked up at all, for instance, although the screensaver has activated many times, including overnight. I will let you know. The screensaver was…
  • FIXED I booted Windows XP Pro in Safe Mode and logged in as Administrator. BitDefender does not load in Safe Mode. Being logged in as Admiistrator allowed me access to make changes to the BitDefender files and foldersto, which my user account did not have. I changed the name of the file bdaphff.ini to bdaphff-x.ini in the…
  • This problem is actually now quite annoying because other BitDefender 2010 problems force rebooting, which regenerates the extensions problem each time. Between reboots, the problem can be resolved. Is the problem something that was altered within Firefox by the BitDefender installation or something that BitDefender does…
  • Howdy Alex, Thanks for the ******. It worked, kinda, in that it brought back one out of three missing icons (Creative's Sound Blaster). Simply deleting both the IconStreams and PastIconsStream keys within the TrayNotify key as I had done before did not bring back anything, so the ****** did help. I logged-off/logged-on…
  • Thanks for your reply Alex. At this point, if I keep my system running, Firefox opens with all extensions loaded normally, but if I reboot my computer I loose my extensions, even with the BD toolbar disabled. Having let Firefox rebuild the extension.* files, after rebooting the computer, Firefox will open with some of the…
  • Addendum — I found out how to switch the Detect devices on or off.
  • I have a similar problem. Since installing BD 2010, my XP Pro system no longer can access either of my DVD drives when I insert a CD disc, unless I leave the disc in while rebooting. After rebooting, the disc is detected and reads or plays normally. If I remove the disk after plying it, however, neither DVD drive will…
Avatar