Stefan I. ✭

Hello, We were unable to reproduce this behavior thus far. Should it persists on your end, please send us it's .apk and a couple of screenshots showcasing the detection at bitsy@bidefender.com. Thanks!

Hi Jaro, While the kb name is somewhat unfortunate for this scenario, we commonly use it even for full product users. Its just there as a standalone alternative for the baked-in tool on the full products. Creating the ticket is optional but I'd recommend it rather then attaching it's output here as this forum is public…

Hi JP, Just to make sure I understood this. This happens when you close the laptop via it's lid but leave it accessible from the config menu? eg: 

Hello, We do not currently offer a method to monitor a child's web history, however you can get a list of most visited pages and pages that have been blocked but attempted to be accessed with Parental Controls enabled:…

Hello, Are you looking into restricting access to certain pages/categories for a child or just want to blacklist them from communicating with your own device?

Hello, Wasn't aware that you were using our free edition. The file path is a bit different there. If you'd like to give the app another try, the file path to import certificates on it is: C:\Program Files\Bitdefender Antivirus Free\web\mitm_cache

Hello, Found the case. We'll continue our conversation there.

Hi Etrin, Older versions such as 2016 require manually upgrading ( for free). Once you get the 2019 kit installed future generation upgrades will be done automatically : 1. Go to https://central.bitdefender.com and sign in with your Central email and password. 2. Click My Devices in the left side menu. 3. Click INSTALL…

Hello, The domain in question seems to have had DNS certificate issues in the past and was prevented from loading on your browser.^ If you wish , you can exclude it locally. However, if this keeps showing up for you without specifically accessing it we recommend droping us an email at bitsy@bitdefender.com with a BDSYS…

Hello, It looks like our security certificates were not installed correctly on that browser. Please follow the steps below to address that: - Open Firefox - Press the top right menu with three horizontal lines - Click on Options - Click the padlock in the left menu (Privacy & Security) - Scroll down and click on View…

Hello, You'd need to either temporarily disable your Bitdefender Shield when downloading it or exclude the folder in which you're going to download the app's installation kit. We would however appreciate it if you could send us a copy of the detected app at https://www.bitdefender.com/submit/ for analysis in case this…

Hi Michal, Apologies for that. There was a typo in the address I provided. The correct one is bitsy@bitdefender.com.

Hi /index.php?/profile/216331-rckjp63/&do=hovercard" data-mentionid="216331" href="<___base_url___>/index.php?/profile/216331-rckjp63/" rel="">@Rckjp63 , Doesn't seem particularly normal but it could just be related to some unwanted software or cracked software. Either way , if you could drop us an email at…

Hi /index.php?/profile/216338-jambolero/&do=hovercard" data-mentionid="216338" href="<___base_url___>/index.php?/profile/216338-jambolero/" rel="">@Jambolero, No additional purchases are required, but doing so would require that the entire account is downgraded to AV Plus which is only available for Windows devices.…

Hi /index.php?/profile/216340-dsperber/&do=hovercard" data-mentionid="216340" href="<___base_url___>/index.php?/profile/216340-dsperber/" rel="">@DSperber, Thank you for your follow-up and the provided details. We've currently investigating this behavior and will get back to you on the case you've registered with us as…

Hi /index.php?/profile/215276-onefineday/&do=hovercard" data-mentionid="215276" href="<___base_url___>/index.php?/profile/215276-onefineday/" rel="">@onefineday, Based on your description, it seems that one of our previous emails was not received on your end. I've just resent it and it contains the steps to generate the…

Hello, You can change the wallet password but do please note that you need to know the old password to do so: - open Bitdefender and click on Privacy from the side-menu - click My Wallets under the Password Manager column - click open under the Wallet that you wish to modify and enter your old master password - exit out of…

Hello, We were unable to reproduce this behavior internally. Please let us know if this situation persists on your end with the latest signature updates. Thanks!

Hi /index.php?/profile/211102-jktorres28/&do=hovercard" data-mentionid="211102" href="<___base_url___>/index.php?/profile/211102-jktorres28/" rel="">@jktorres28, Sorry to hear about your negative experience with our new product version thus far. If possible, please drop us an email at bitsy@bitdefender.com with a few more…

Hello, This behavior has been acknowledged by our development team and is expected to be addressed in an upcoming update. The network name is not representative of the one you're connected to and is primarily a display glitch. In the meantime, you can temporarily disable the Wifi Security advisor function: - open…

Hello, Please drop us an email at bitsy@bitdefender.com with the code in question and it's proof of purchase ( invoice or order number if it was purchased directly from our platform) so that we can assist. Thanks!

Hi /index.php?/profile/215078-ricky1973/&do=hovercard" data-mentionid="215078" href="<___base_url___>/index.php?/profile/215078-ricky1973/" rel="">@ricky1973, This is more or less a display error in the Action Center. We have an article for it that should help: https://www.bitdefender.com/consumer/support/answer/9329/

Hi /index.php?/profile/216080-thanny/&do=hovercard" data-mentionid="216080" href="<___base_url___>/index.php?/profile/216080-thanny/" id="ips_uid_7226_7" rel="">@Thanny , Please drop us an email at bitsy@bitdefender.com with these details so that we can assist. Collecting a set of module logs for the web filtering…

Hi /index.php?/profile/27523-checker92561/&do=hovercard" data-mentionid="27523" href="<___base_url___>/index.php?/profile/27523-checker92561/" rel="">@checker92561, I was able to find a recent case of yours with us. We've sent you a reply on this topic via it.