You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Central with Free Version?
hi, does BitDefender Free Antivirus (Windows) include access to BitDefender Central?
it seems i'm required to buy something first.
thx
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Comments
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seconding the question.
the support tool (supporttool.exe) apparently also has just the options to buy something or to contact support.0 -
On 5/7/2019 at 11:09 PM, Jaro@yandex said:
seconding the question.
the support tool (supporttool.exe) apparently also has just the options to buy something or to contact support.
Hello,
You may generate a Support Tool log as described here: https://www.bitdefender.com/consumer/support/answer/1730/
You need to have a Central account in order to use Antivirus Free, however, in order to install the product, you need to install it from here: https://www.bitdefender.com/solutions/free.html
From My devices you can see the devices on which you have Bitdefender installed and from My Subscriptions, your products.0 -
well, https://www.bitdefender.com/consumer/support/answer/1730/ does work. you still need to go through the "feedback" option of the regular tool to generate a ticket first. also, who came up with the idea that free users need to use a method titled "when not installed"? I understand that free users are second-class citizens to the community, but that was just adding insult to injury
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Hi Jaro,
While the kb name is somewhat unfortunate for this scenario, we commonly use it even for full product users.
Its just there as a standalone alternative for the baked-in tool on the full products. Creating the ticket is optional but I'd recommend it rather then attaching it's output here as this forum is public after all.0
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