Central with Free Version?

johnywhy

hi, does BitDefender Free Antivirus (Windows) include access to BitDefender Central?

it seems i'm required to buy something first. 

thx

Jaro@yandex

seconding the question.

the support tool (supporttool.exe) apparently also has just the options to buy something or to contact support.

Roxana G

On 5/7/2019 at 11:09 PM, Jaro@yandex said:

seconding the question.

the support tool (supporttool.exe) apparently also has just the options to buy something or to contact support.

Hello,

You may generate a Support Tool log as described here: https://www.bitdefender.com/consumer/support/answer/1730/

You need to have a Central account in order to use Antivirus Free, however, in order to install the product, you need to install it from here: https://www.bitdefender.com/solutions/free.html

From My devices you can see the devices on which you have Bitdefender installed and from My Subscriptions, your products.

Jaro@yandex

well,  https://www.bitdefender.com/consumer/support/answer/1730/ does work. you still need to go through the "feedback" option of the regular tool to generate a ticket first. also, who came up with the idea that free users need to use a method titled "when not installed"? I understand that free users are second-class citizens to the community, but that was just adding insult to injury

Stefan I.

Hi Jaro,

While the kb name is somewhat unfortunate for this scenario, we commonly use it even for full product users. 

Its just there as a standalone alternative for the baked-in tool on the full products. Creating the ticket is optional but I'd recommend it rather then attaching it's output here as this forum is public after all.