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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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I am also keen to get an answer on this.
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If you're having multiple issues try using the chat support to get them remedied. http://www.bitdefender.com/support/chat-support.html They usually can work out whatever issue is happening quickly. Thanks Will, I'll try Chat.