'contact Support' - Now What Happens?

TimDBerlin
TimDBerlin
in General

I have various problems after installing Bitdefender for the first time. Within Bitdefender, I used the 'Help and Support' > Contact Support' wizard to get my problems resolved. I got a message to say that a file has been created on my desktop, which it has.


So now what happens? Has the file been sent to BD? Do I need to send the file to someone? Who?


Thanks in advance for guidance.

Comments

  • wkwood
    wkwood
    I have various problems after installing Bitdefender for the first time. Within Bitdefender, I used the 'Help and Support' > Contact Support' wizard to get my problems resolved. I got a message to say that a file has been created on my desktop, which it has.


    So now what happens? Has the file been sent to BD? Do I need to send the file to someone? Who?


    Thanks in advance for guidance.


    If you're having multiple issues try using the chat support to get them remedied. http://www.bitdefender.com/support/chat-support.html


    They usually can work out whatever issue is happening quickly.

  • TimDBerlin
    TimDBerlin
    If you're having multiple issues try using the chat support to get them remedied. http://www.bitdefender.com/support/chat-support.html


    They usually can work out whatever issue is happening quickly.


    Thanks Will, I'll try Chat.

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