Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
-
Hello This issue has been reported as fixed by our developers. We released a small update a few days ago. Your build should be: 15.0.38.1605. Make sure that you have this build installed and reboot the PC. http://forum.bitdefender.com/index.php?showtopic=32143 Let me know if everything is OK after the reboot. Take care. Hi…
-
Hi Christian, Just to be absolutely clear. Right now I've uninstalled BD. Should I re-install it *before* trying the above? If yes, should I wait until I experience the black Vista screen problem, before I reboot to safe mode and proceed with the steps that you've described? Have a nice day! Hello, What should I do in…
-
Hello Sorry for this delayed response. We studied the phenomenon and we need more information on this in order to reproduce and fix this issue. I have uploaded here an archive: http://www.mediafire.com/?fvy13axk41m8f9c Download and save it on your Desktop. Unpack the archive and you will see 2 files: Reboot your PC in Safe…
-
Hi anders_bennett, You could have tried with the above link. May be possible that you may overcome your problem. Everyone's system and hardware configuration is different,who knows it may work in you __________________ God never made his work for man to mend Hi, It didn't work, unfortunately. The issue with a black Vista…
-
Hello Have you tried the method posted here? http://forum.bitdefender.com/index.php?sho...st&p=140597 Take care. Hello, No I haven't tried that solution, since the user Himendra reported that it did not help. I will try it out and return with feedback. BR.
-
Hi, I've made some posts earlier regarding the same issue in another thread, but I don't think a viable solution has been presented yet. Is there any progress on this problem? BR.
-
Hi. The problem was not solved, unfortunately. I'm still getting a black Vista screen after installing and rebooting. When I log in, the black screen appears. I can press ctrl-alt-del to get the task manager, so something is alive. But the computer never starts properly up. I'm not sure it's a software problem. However, I…
-
Hello Bitdefender is compatible with Windows Vista Service Pack 2. In order to further investigate this issue, you need to send me some log files: Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If the file is too big…
-
I'm experiencing the exact same problem. I've uninstalled BD, but I can install it again to reproduce the problem, if more data is needed.
