aussiejohnno

Same here .. . I went to Firefox and reinstalled the previous version ... then deleted the current updated version Make sure you turn off all automatic updates (clear all boxes re updates in "options") in the reinstalled version, otherwise Firefox will update the older version and you are back to where you started

Do as you wish john. You fail to grasp that the reason Bitdefender have not responded to you, is that they have never received anything from you. In other words , you/your system have never sent the package to support , they have nothing to respond to. IF THE SUPPORT PACKAGE IS CREATED AND SENT TO BITDEFENDER YOU ARE SENT…

Sorry John but all that is rubbish. Heartbleed is nothing whatever to do with this. What Self Proclaimed Guru? On the one hand you insist Bitdefender have ignored you, on the other you now say they have talked to you, it cannot be both. IF you have correctly created a support package , it is sent to Bitdefender, you…

It sounds like the system has not been completed , or failed, and the ticket has never been sent to support. That is why there is no response, basically nothing has gone to them. Georgia is asking for the ticket number which is sent to you within minutes of the support request going through. The system asks you to complete…

Hi aussiejohnno, How did you try to contact Bitdefender Support? Through the GUI, Bitdefender's Website, email, etc.? . . Thank you for your reply . I have bitdefender Total Security 2013 . When I open this, in the bottom right hand corner is … . Help and Support . Contact Support . Welcome to … Support Tool . Followed the…

. Ticket number ? ... what ticket number ? ... . If you have read my posts (and yes, I have had to cross post to get a response, shame I had to do that) ... and I have been cross posting for SIX (6) DAYS ... that's how long it has taken to get ANY response (from either Bitdefender or another poster) ... SIX (6) days . BUT…

@ aussiejohnno Welcome to the Bitdefender forums. Please post your ticket ID received upon contacting Bitdefender technical support to do a follow-up on your case. Thank you. . Ticket number ? ... what ticket number ? ... . If you have read my posts (and yes, I have had to cross post to get a response, shame I had to do…

Mr Guru Poster from Technical Support can you explain why I have had NO RESPONSE to two (2) tickets that I have lodged, . AFTER 5 DAYS ... . My first ticket was lodged, according to the file on my desktop ... 24th .... the second ticket ... 25th .... it is now the 30th . Of course there must be a reason why I am being…

I looked at SafePay on a few BD systems and the password is hidden. Have you tried running "Repair Bitdefender" to see if that fixes the system for you? . I have been using Safepay for over 3 years ... . I will run Repair Bitdefender ... where is it ? . BUT ... today is the 30th ... it is now 5DAYS since I lodged my first…

So why did you delete my Post ? . I have still NOT RECEIVED A REPLY from customer support . My report was lodged on the 24th .... it is now the 30th . no customer support response AT ALL . Yet there must be someone home because you deleted my post . Can you give any explanation why. after 5 days, I have still not heard…

That can be the only rational explanation as to why, after lodging a customer support help on the 24th, and it is now the 29th, (5 days), that I have still not received an answer, or even an acknowledgement, of my security problem .

It is now 27/04/2014 ... 7:05pm . That is THREE days and I have still not got a response . YES ... THREE DAYS ... 24 hours x 3 ... . What a JOKE . Bitdefender are you for real . I have a security issue/bug and after 3 days I still not had a response from Bitdefender ... . Not even an acknowledgement of my problem . What a…