Customer Support

How long does it take customer support take to get back to you ?


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I have a security issue with safepay where the password is being shown as you type it ... I have reported this on 24/04/14 7:02pm ... it is now 27/04/14 8:28am ... I think this is an unreasonable turnaround time for a security issue ...


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Except for the file on my desktop, I have not even had an acknowledgement of my request for help


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I am very reluctant to use safepay whilst this issue is present which is restricting me making and receiving payments


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I think this time delay is completely unreasonable

Comments


  • It is now 27/04/2014 ... 7:05pm


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    That is THREE days and I have still not got a response


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    YES ... THREE DAYS ... 24 hours x 3 ...


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    What a JOKE


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    Bitdefender are you for real


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    I have a security issue/bug and after 3 days I still not had a response from Bitdefender ...


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    Not even an acknowledgement of my problem


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    What a JOKE !!!!!!!

  • I looked at SafePay on a few BD systems and the password is hidden.


    Have you tried running "Repair Bitdefender" to see if that fixes the system for you?

  • I looked at SafePay on a few BD systems and the password is hidden.


    Have you tried running "Repair Bitdefender" to see if that fixes the system for you?


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    I have been using Safepay for over 3 years ...


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    I will run Repair Bitdefender ... where is it ?


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    BUT ... today is the 30th ... it is now 5DAYS since I lodged my first report, and I lodged another report three days ago


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    Two reports .... AND I STILL HAVE NOT HEARD FROM customer support ... THAT IS COMPLETELY UNACCEPTABLE


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    Yet I know someone is home, because they deleted one of my posts


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    They can respond to a post they don't like .... BUT .... they can not respond to TWO lodged reports


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  • I will run Repair Bitdefender ... where is it ?


    I can't help with the lack of replies from BD but you find the repair function in The Windows Control Panel>Programs and Features>double click Bitdefender to uninstall and you also have the repair option. Let it complete and reboot.


    Ro.

  • AdrianHa
    AdrianHa
    edited April 2014
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    They can respond to a post they don't like .... BUT .... they can not respond to TWO lodged reports


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    John , Georgia replied in your other post and aske for the ticket number so that she can deal with it.


    http://forum.bitdefender.com/index.php?s=&...st&p=214296


    This is the User Manual ( .pdf) for your product. http://download.bitdefender.com/windows/de...serGuide_en.pdf


    Page#55 explains the repair process.

  • Georgia
    Georgia ✭✭✭

    @ aussiejohnno


    Please do not open multiple threads about the same subject. Read carefully before posting the Bitdefender Forum Rules.


    I have already responded to you here:


    http://forum.bitdefender.com/index.php?sho...st&p=214803

This discussion has been closed.