briagbreizh

Hi, Thanks for the link. I had already deleted all the restore points from the System Properties/System Protection folder. Despite the fact that it's a PITA, I've decided I will go for the clean install/reformat of my C:\ partition option, cause it's the only method that 99.99% guarantees success. I won't however do it…

Hi, For some reason I didn't notice your reply, I'm sorry for the delay. I've stopped using Firefox & once I've backed up my profile I'll uninstall it. I use Chrome now. I'm seriously thinking about doing a clean system install. It's a big hassle, but if I re-format my system partition I'll be sure that there are no hidden…

Hi Sergiu, I've been up most of the night trying to sort this. I'm no longer using Firefox, switched to Chrome. Ran BD Uninstall Tool. Removed device, but It STILL hangs at 93% when I reinstall. However, BD Agent installs & db updates start running. I'll catch up with you later. I need to get some sleep, & then will run…

Those 3 vertical dots are really hard to see. I wish I'd known about the remove function before ! I'll run the uninstall tool once more so that I have a log, & then will try reinstallation.

Thanks Sergiu, I'll do it straightway. btw I can't disable my Firefox Master Password!!! I think I'll go back to Chrome

Hi Sergiu, As it happens I DO run Firefox, with a master Password, I will disable it! I confirm that I am running Windows 7 with SP1, fully updated. I ran BD Uninstall tool several times, plus Revo Uninstaller, & CCleaner, as well as sifting through the registry looking for BD registry keys. My BitDefender Central page…

Hi Sergiu, Thank you SO much, it's the 1st time I've had any kind of response from anyone & this saga dates back to late February!. I've tried several times to attach a summary to various (France) support log tickets (which unfortunately I've systematically deleted) & every time I got a message 'entité trop long'. I'll…

On 08/03/2018 at 3:12 PM, RRZ said: Running a Win 7 (64) system and had bitdefender running fine for several months on several computers. Recently, bitdefender would not go active upon start-up on several computers... On one computer, I uninstalled bitdefender and bitdefender agent from control panel and reinstalled,…