Won't Install - Says its already Installed

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Hi!

The removal tools are not meant to leave files behind. When\if this happens it's because of an issue, not by design

Regarding the tool used , it was designed to remove remnants of a specific product which the OP had installed and would be of no use in removing our classic line of products. 

The next step would be to run the tool in Safe Mode as well. If it still does not work, I'd recommend contacting support, so that we can look over the logs. 

On 08/03/2018 at 3:12 PM, RRZ said:

Running a Win 7 (64) system and had bitdefender running fine for several months on several computers.  Recently, bitdefender would not go active upon start-up on several computers...  On one computer, I uninstalled bitdefender and bitdefender agent from control panel and reinstalled, without a problem.

On another computer, I uninstalled bitdefender and bitdefender agent from control panel, but when I tried to reinstall, the reinstall would download a 320MB file, then unpack files for install, then give an error message that I was protected and bitdefender is already installed.   From Control Panel uninstall screen, it appears that bitdefender agent reinstalls, but that bitdefender does not.

I tried uninstalling and reinstalling several times, with reboots, with the same error message.  I tried the manual uninstall download/links from bitdefender website, but that doesn't clear whatever is preventing the reinstall.   There appears to be no way of getting a new install.

Tried talking with tech support, but no assistance there.  Was told my ticket would be escalated, but never received any follow-up emails.  Very strange...but unless there's a quick fix, I'm moving back to ESET or AVAST...such a shame.  Seems like recent updates are buggy and unstable on several machines.

I have exactly the same problem & it's driving me nuts, not to mention making me very circumspect about renewing my Internet Security 2017 (n.b. french version) that I bought June 2017. I would really appreciate  any help that Sergiu C. could provide. If he would be kind enough to contact me I will try to provide a historic & logs then. It would fill a page if I did it now. I've already tried to contact french support several times and have never received a reply.

Thanks in advance.

Hi Sergiu,

Thank you SO much, it's the 1st time I've had any kind of response from anyone & this saga dates back to late February!. I've tried several times to attach a summary to various (France) support log tickets (which unfortunately I've systematically deleted) & every time I got a message 'entité trop long'.

I'll plan this out later today, but the major problem is that I've reinstalled Windows (3 times at least!) from the (Vista) recovery partition &  the Sony Vista - Windows7 upgrade DVD,  run the BD uninstall tool, & searched for/deleted all BitDefender registry keys with Regedit so I don't think any traces are left.  I only have a failed BD installation log when I tried to re-install it 2 days ago. I've also installed Avast in the interim to avoid being unprotected, but probably what I'll do is uninstall it (& my firewall just in case), try once more to re-install BD Internet Security to obtain a fresh (failed at 93%) installation log - probably not before tonight tho'. It's Easter & I respect people's Public Holiday.

Thanks again & have a good day.

Hi Sergiu,

As it happens I DO run Firefox, with a master Password, I will disable it!  I confirm that I am running Windows 7 with SP1, fully updated. I ran BD Uninstall tool several times, plus Revo Uninstaller, & CCleaner, as well as sifting through the registry looking for BD registry keys.

My BitDefender Central page still shows 'you are protected' (in french),  that I've used up my abonnements (licences?)& that I need to buy another. Notwithstanding, I still have the installer with which I tried 2 days ago, I'll run it again late tonight - in english this time (after re-running BD-Uninstall tool) & will take screen shots of any messages plus will save all logs.

Thanks! I'm convinced I'll get there in the end!

Thanks Sergiu, I'll do it straightway.

btw I can't disable my Firefox Master Password!!! " data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title="" /> I think I'll go back to Chrome

Hi Sergiu,

I've been up most of the night trying to sort this. I'm no longer using Firefox, switched to Chrome. Ran BD Uninstall Tool. Removed device, but  It STILL hangs at 93% when I reinstall. However, BD Agent installs & db updates start running. I'll catch up with you later. I need to get some sleep, & then will run some malware scans as I'm beginning to suspect an infection. 

Hi,

For some reason I didn't notice your reply, I'm sorry for the delay.

I've stopped using Firefox & once I've backed up my profile I'll uninstall it. I use Chrome now.

I'm seriously thinking about doing a clean system install. It's a big hassle, but if I re-format my system partition I'll be  sure that there are no hidden BD files causing this hang at 93%. When I first reinstalled my system 59 days ago I did it with the Vista) recovery partition &  the Sony Vista - Windows7 upgrade DVD, but I did not reformat the partition. I'd go ahead right now, but last time it took 5 days to get all the Windows Updates, & 4 days for the SP1 update to arrive ! If I decide to go for it, I'll use my own Vista recovery DVD's (despite the Sony bloatware) & the Sony Vista - Windows7 upgrade DVD. 

I've just discovered that my System Recovery folder contains 30 GB of restore points. I've wiped it now but I'm wondering if there weren't any BD files lurking in there that the BD Uninstall Tool missed ? 

If I go ahead with this plan will my Activation Code  Key still be valid ? Also as I originally bought BD Internet Security 2017 (on 20/06/2017), which was then upgraded to BD IS 2018, as I still have the original installation file, should I use that ?

I won't forget to open a new support tcket.

Hi, 

Thanks for the link. I had already deleted all the restore points from the System Properties/System Protection folder. Despite the fact that it's a PITA, I've decided I will go for the clean install/reformat of my C:\ partition option, cause it's the only method that 99.99% guarantees success. I won't however do it before the end of next week at the earliest.

Thanks for all your help. I hope that I'll eventually be able to let you know that this problem is sorted.