cklimen

All good!! Ran a full scan without a z drive hang!! Problem seems to be solved - Thanks guys!

well, further to my previous posts: - the "deep system scan" did AGAIN HANG ON SCANNING THE INEXISTENT Z:/ DRIVE...... so it definitely is a problem with the deep system scan, as the "complete scan" did work normally WITHOUT any z:/drive hanging..... Mine hangs on both the deep system scan AND full system scan. Anybody…

Greeting all, An update: Horseshrink, I have the same problem - can't kill the scan, it was running for over four hours this evening, had to shut the computer down to turn it off I finally got around to the support ticket this evening: I was asked to run supporttool.exe - I did, it never stopped just like the scan. I shut…

What does it mean when BD scans my Z:\ drive for hours. I cannot shut the scan down, even with a task manager forced shutdown - the scan just pops back up a few moments after the forced shutdown and keeps going where it left off. Oh yea, did I mention that I don't have a Z:\ drive?! Using DB total security 2011

Hello cklimen, As Richard said, we can determine what exactly is causing this issue and provide you some help in this direction . A ticket ID was created for you :200909011010529 and we have sent you an email that will help you provide us some reports that will be generated on your system . As you said in your last post,…

Greetings Richard, Thanks for the reply. I do not have any other programs loaded onto my computers and BD 2008 was removed using the suggested uninstall program at the BD 2009 upgrade page. Did you mean Update or Upgrade? If you meant Update; BD is configured to update and run daily on both computers with deep system scans…

greeting vic, I have the same problems - both of my computers are P4's running XP Home Edition. I'm using BitDefender Internet Security 2009 which at times grinds to a complete halt and freezes - something always seems to be going on "behind the scenes" however I can't for the life of me figure out what is happening. I had…