cohbraz ✭

I also come from Microsoft Security Essentials, and no icon for SafePay was created on the desktop. I created it with the instructions above. Didn't test it, but maybe is a reboot after uninstalling MSE required for the icon to be created: didn't do that :-) I had the same problem, but here is how I solved it: 1) Uninstall…

Hello All, I'm also in the same situation like you, with MyBitdefender suspended and with phone call and emails directed to Bitdefender Support about possible hack on Bitdefender data-base. I can say now (just to have an ideea-I'm from Romania) that Bitdefender was hacked and lots of data were lost. I could see in that…

Happy New Year to all! Let's have a great 2013!!!

hi, I have a problem to access my licence keys in mybitdefender.com. and mybitdefender says that the service unavailable. please help me to resolve them. :unsure: It is nothing you are doing wrong - a few of the modules are down right now as Bitdefender makes some changes/upgrades to them. For example: I also can not see…

I tried again several days ago to check on the progress of fixing the Safebox issues I have encountered. No response to that or to my post in this forum from anybody at Bitdefender. I have had enough. I have fought this program for months with issue after issue. at this point I am moving on to something else. Having a…

What is disturbing about this is that Bitdefender (Christian) is reading the forums but choosing to not respond to the many questions and problems that many users are facing. I submitted a ticket about 3 weeks ago for an issue. I did get an email requesting a log and screenshots. I submitted that to them, about 3 weeks…

I do not even see where he has posted on the Romanian forum since Oct 18th.

Hello, BD team is working hard to improve the software, therefore there is this delaying on forum. Anyhow somebody will answer soon. Regards. So they are not responding on the forums to help resolve problems because they are too busy working on the software trying to resolve problems???

Hello This could be related to the issue with the Safebox account. We will take care of this after we fix the issue from My Bitdefender. Thank you! Problem fixed. For the overlays, I found that Microsoft Office had some overlays that were superseding the SafeBox overlays. I had to go into the registry into…

Hello My colleagues from Safebox team resolved the issue for both accounts. Unfortunately, you can not move the Safebox licenses from one account to another. The extra space on our servers is linked to the account, not the license key. Take care. Ok. Thank you for looking into this.

I also just had to reboot to receive .1407, and as of right now the constant updates seem to have slowed down. Nevermind... While I do have version 1407, the amazing non-stop downloads continue.

I also just had to reboot to receive .1407, and as of right now the constant updates seem to have slowed down.

Hello I like the Auto Pilot, is taking care of all the issues. Is like the personal assistant that I need and never had Thank you! Good analogy!

Let's try a back and forth, I'll send you a PM, you answer, and tick the save when you reply, as shown in my post, and see if it saves in your sent folder. Thank you to everyone who helped. It was the option at the bottom of the messages when I reply. I had never paid it any attention before. Thanks again!

Can you see your incoming mail? I think you have to click an option ON to save your message to the sentbox section, when you are sending a message. Otherwise it won't do tthat. Thanks for the reply, but I do not see any option such as that. My inbox works fine, but when I change it to Sent items nothing shows up.

Hello Could you please send me again the email address via PM? With your permission, I will reset the password and start troubleshooting this. Take care. I sent you the PM yesterday. Did you get it?

Hello @ cohbraz Everything should be OK right, we have solved the issue with your account. Thank you! I uploaded a few items to safebox, then deleted them.Safebox is showing 11% full even though there is nothing in the Safebox or Recycle Bin. Also, anytime I go to mybitdefender.com and try to upload something to Safebox, I…

Is there anything I should do to Windows 7 prior to installing Bitdefender Anti-virus on my new laptop..to ensure that everything goes well so I don't encounter any problems..like Windows crashing and etc.? For example, should I disable Windows Defender or does that make any difference at all? Thank you, ba Make sure there…

@ cohbraz Please check you PM and reply back. We need to access your account. Thank you for understanding! Thanks. I replied to your PM. Feel free do do whatever it takes to fix this issue.

Check the thread that has the word "iTunes" in it. It lists a solution. You have to delete the parental controls from services (using sysinternals) and from the winsock registry entries. Although it seems to me to be an undesireable solution, it DOES work. If your version has updated to 16.16.0.1349, it should fix the…

Mine had updated to 16.16.0.1349, but I performed a repair when I noticed that Rescue Mode would not load (error 15: File Not Found). Once the repair finished, I was back to 16.16.0.1348. Waiting for it to update again. Why did the update to 1349 get reverted in the repair process? BTW - Rescue Mode still will not load.

Exact same problem here. Very small green text that I can't read except for Error 15: File Not Found, Press Any Key. I performed a Repair to Bitdefender but that did not help. Running Total Security 2013.

I have US kit. So why don't updated my product ? Restart you computer and check again. Both of mine updated today, but a restart is required.

Hello Please send me a PM with your email address(the one that you used to activate Bitdefender) and your current license key. Also, I will need your permission to reset your password so I can log on in your account and check the settings. Please do NOT post these on the forums. Thank you! Christian, I am having the exact…

Hello Welcome to the forums. Please open the main interface using the desktop icon. Under the Antivirus section you have Auto Scan. Please set it to Off and restart the PC. Let me know if Windows is now able to turn off the monitor after X minutes. Take care. Thanks for the reply. Turning off Auto Scan solves the problem…