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Location History And Capture Cam
The Anti-Theft function should add: 1) for PC: Capture Cam so that the user can activate the built-in camera on the laptop and take a picture of the user or thief. 2) for PC and Mobile: Location History - to show the previous locations (last 5 or 10) of the device.
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2.4g and 5g WiFi Settings
Does Box 2 name both the 2.4g and 5g the same? If so, how can I change that? I want to be able to easily see and control what network my devices are connecting to.
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Remove Devices From Anti-theft
I posted this in the Mobile forum but did not receive a reply from Bitdefender, so I am posing it here for hopefully better visibility. I have a few devices I no longer use that have been removed from the dashboard on my.bitdefender.com, but still show up in the Anti-Theft module. How can those unused devices be removed?
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[escalated] Safebox History Date Error
I just logged in to the my.bitdefender portal and went to the Safebox module. I created a new folder named "TEST", then deleted it, then cleaned the recycle bin. Please see the attached picture of the history tab showing the dates that Safebox assigned to the actions. I can assure you that I did not do this in 1969. Please…
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Unexpected Error
I am having some intermittent issues with Anti-theft: 1) Some locations are wrong. One laptop was physically in North Carolina USA, but Anti-theft said it was in Washington State, USA. 2) Sometimes it takes a very long time to locate a device, especially a phone. 3) I occasionally get an "Unexpected Error" displayed.…
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Anti-theft Locate When Battery Low Or Power Off
I think it would be a great feature to have Anti-Theft automatically upload the location of a device when the battery in it gets low, or in the case of a PC, when the device is powered off.
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Access Denied
I thought this was just a Windows 8 issue, but it appears to be a Safebox issue: If you have 2 computers (Computer A and Computer B ) with Total Security 2014 or 2013 and Safebox activated, the folders can't be accessed. If Computer A has a folder synced to Safebox and Computer B also syncs to that folder, (like the…
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Download Issue
If you have a large folder stored on Safebox, say around 1Gb in size, the download feature does not work from the my.bitdefender.com online portal. You can select the folder and click to download, but after a few moments the screen goes white and the website times out.
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Safebox Mobile App Error
The Safebox mobile app for Android devices has developed a problem where it will see the file names on Safebox but they can't be downloaded. The app will not upload a file. It will show success but the file will never appear. Possibly related: On the Safebox module at my.bitdefender, the History section will not show some…
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Remove Devices From Anti-theft
I have a few devices I no longer use that have been removed from the dashboard on my.bitdefender.com, but still show up in the Anti-Theft module. How can those unused devices be removed?
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Remove Anti-theft Devices
There is a glitch where if certain devices are removed from the dashboard, they will still show up in the Anti-Theft module. For example: If Bitdefender Mobile Security is installed on an Android device, and removed from the device at a later time, that device still will show up in both the dashboard and the Anti-Theft…
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Safebox Broken
I am not sure what is wrong with the Safebox and the online Safebox console, but it certainly is not working right. 1) If more than a few gigs of data is backed up, when you go to the console the items do not show up for a while. 2) Folders that have a large amount (more than 1gb) of data can't be opened. 3) When an item…
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Safe Box Issues, Support Ticket Id:201210151025909
I have a support ticket open from October 20, 1012 about some Safebox issues I have been running into. I submitted a log as well as some screenshots for this problem but have not heard back from Bitdefender. Can anybody from Bitdefender, hopefully Christian, check on this?
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Error Syncing Files
Occasionally I will get an error that SafeBox has encountered an error trying to sync a file. It will say that some files could not be synchronized. Will SafeBox try to sync these files again later or will I need to manually try to sync them?
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Overlays On Windows 8 Rtm
The backup status overlays for files that are synced with SafeBox are not appearing in Windows 8 RTM x64. Also, the SafeBox folder is not appearing on the desktop.
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[resolved] Sent Private Messages Page Not Working
When I click on the section to see my sent PM on this forum, it shows that no messages have been sent, even though I know that I have.
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Safebox On Android Error
I have two of the same types of Android device: Samsung SCH-i500 Android phone. I have installed SafeBox on both of them to sync with my SafeBox account. The first one I installed it on works great, but the second will not sync files. It keeps showing No Files and I get a error saying it can't connect to the SafeBox…
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Monitor Will Not Go Into Power Save
I installed Total security 2012 (Windows 7 64bit) and although it is working great, one side effect has occurred: my computer is set to put the monitor in Power Save after 10 minutes. No screen saver, just shut the monitor down. After I installed Total Security it will no longer turn off. The monitor stays on now. I…
