Remove Devices From Anti-theft

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cohbraz
cohbraz
edited January 2022 in Mobile Security

I have a few devices I no longer use that have been removed from the dashboard on my.bitdefender.com, but still show up in the Anti-Theft module. How can those unused devices be removed?

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  • ChiefRA
    edited February 2013
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    I have a few devices I no longer use that have been removed from the dashboard on my.bitdefender.com, but still show up in the Anti-Theft module. How can those unused devices be removed?


    I have a similar problem, I've installed the trial version on my mobile, and now I wish to remove this trial version from it but I don't know how.


    Maybe you can give us a tutorial on how to remove Bitdefender from Android mobile devices.


    Thanks.

  • I have a similar problem, I've installed the trial version on my mobile, and now I wish to remove this trial version from it but I don't know how.


    Maybe you can give us a tutorial on how to remove Bitdefender from Android mobile devices.


    Thanks.


    OK problem solved: BitDefender Anti-Theft application with password enabled, removed from Samsung Galaxy S2:


    1) install Root App Delete from Google Play on your phone.


    2) Open the Root App Delete application and select the BitDefender Anti-Theft application and click on Uninstall button. It will prompt you that in order to be able to uninstall this app, you need to remove its Device Administrator rights. This application might take you to the Device Administrators settings but if it doesn't then go to: Settings -> Security -> Device Administrators.


    3) There you will find the BitDefender Anti-Theft application enabled through a radio button. Unchecking that radio button will prompt you with a pop-up to Deactivare it or Cancel the action. Click on Deactivate.


    This action will open the BitDefender Anti-Theft application prompt asking you for the PIN you setup earlier in order to allow you to deactivate it. Just hit Cancel (if the general Back button from the bottom left of your phone doesn't work) and it will automatically skip the PIN identification and it will deactivate the application.


    4) Go back and open the Root App Delete application and select the BitDefender Anti-Theft application and click on Uninstall button. This time, will uninstall it for sure :)


    Enjoy.

  • cohbraz
    Options
    OK problem solved: BitDefender Anti-Theft application with password enabled, removed from Samsung Galaxy S2:


    1) install Root App Delete from Google Play on your phone.


    2) Open the Root App Delete application and select the BitDefender Anti-Theft application and click on Uninstall button. It will prompt you that in order to be able to uninstall this app, you need to remove its Device Administrator rights. This application might take you to the Device Administrators settings but if it doesn't then go to: Settings -> Security -> Device Administrators.


    3) There you will find the BitDefender Anti-Theft application enabled through a radio button. Unchecking that radio button will prompt you with a pop-up to Deactivare it or Cancel the action. Click on Deactivate.


    This action will open the BitDefender Anti-Theft application prompt asking you for the PIN you setup earlier in order to allow you to deactivate it. Just hit Cancel (if the general Back button from the bottom left of your phone doesn't work) and it will automatically skip the PIN identification and it will deactivate the application.


    4) Go back and open the Root App Delete application and select the BitDefender Anti-Theft application and click on Uninstall button. This time, will uninstall it for sure :)


    Enjoy.


    I can remove it from my phone, but the device is staying on the online Anti-Theft portal. I would like to remove it from the Anti-Theft portal.

  • I can remove it from my phone, but the device is staying on the online Anti-Theft portal. I would like to remove it from the Anti-Theft portal.


    Oh I see. It's quite simple: login to your My BitDefender account here: https://my.bitdefender.com/en_us/my/#page=main.index


    Then, go to Dashboard if you're not landing exactly there.


    You will see directly your device from Anti-Theft at the bottom of the page. Click on "More info" button: http://screencast.com/t/Jy8K9Xei


    On the next screen, click on "remove device" link which appears where "More info" was: http://screencast.com/t/zqqjBPFjjGC


    Accept the removal warning by clicking OK: http://screencast.com/t/B3vfRXigyClY


    Done :) Device succesfully removed: http://screencast.com/t/VuOSeAX6U

  • This is what ive done.


    It claims the devices were removed successfully, i go back to anti theft and they are still there.

  • Check this conversation. I hope this helps. smile2.png


    http://forum.bitdefender.com/index.php?showtopic=42379