earnolmartin

Hello Eric, I am sorry to see that you are not happy with our decision however please keep in mind that, as Windows XP is considered an old operating system, including Microsoft have dropped the Support for the Windows XP Service Pack 2 x86. I know you will say that it's not related however it is. You should consider the…

how can you decide which programs and applications to allow manually? if I disable the auto pilot, and put on alert intensity paranoid mode, you disable automatic updates and autoscan. lhow permanently disables the autopilot and decide for themselves? i want see the alerts for all the applications launched,or incoming,like…

You are looking in the wrong place. The full system scan settings doesn't have the option to Deny and continue.This is setting is for the Real Time Protection. For the full system scan options,you need go under the Virus scan tab ->right click on Full Scan -> Properties->Custom. The default Action is Disinfect and this…

I'll give it a shot, and I'll let you know. I always wanted to disable the Parental Control feature altogether since it is not needed on my computer. Thanks for the info and help!

Hello, @Eric: My colleague dealing with your ticket (ID: 201012091011671) hasn't received any answer in request to generate a fresh log file. I have sent you the instructions again, please create the FULL dump logs and send me the results via email as attachment. @Matthias: I have created a ticket (ID: 201012261000023) and…

201012091011671 is the ticket ID, and yes the problem still has not been resolved.... or least, it still doesn't have the option to turn off the logging. Any news on this?

Hello, @king123: Indeed the applications are logged however that information is NOT sent to BitDefender, it is only stored in your PC and can not be retrieved remotely. The list of applications can only be accessed from that PC. If there are multiple persons using that PC you can set a product password so nobody will read…

I opened a support ticket. I'll keep you updated. BitDefender told me via the ticket that the issue had been solved, but that's not the case. In XP x64 SP2, it's still logging all of my applications.

Hey, i asked exactly the same in the german sub-board 5 days ago. http://forum.bitdefender.com/index.php?showtopic=22934 Sadly i got no answer. I'm interested in a solution for this, too. I opened a support ticket. I'll keep you updated.

Same thing is happening to me. It started three or four months ago and I cleared history/data, etc. and I haven't seen it happen in a couple months and all of a sudden just now at midnight on 12/9/10 it has blocked every website in my favorites and no matter how many times I clear my history and/or update/restart my PC it…

Got your message, I will call you tomorrow, Sunday 24th. Dany, did you call me? I don't think I received a phone call. In any case, I'll leave my computer on again tomorrow night (Friday 10/29/2010 for US 10/30/2010 for Romania) from Midnight to 7 A.M. Mountain Time (9 A.M. to 4 P.M. Romania Time). If that doesn't work, it…

Hi Eric, The idea was to see NEW logs from your PC, not the old ones dated 3 weeks ago. I have those already. From what I see in those logs you haven't yet updated your Windows with the latest Service Pack, pack 3. You can find all the details you need here: http://support.microsoft.com/kb/322389 Make the upgrade then…

Hello, If you still have the Services not responding please follow the steps below: 1. Click on START then go to Run 2. Type services.msc and hit ENTER 3. In the new window search for the service: - BitDefender Virus Shield 4. Double click on the entry and make sure you have the Startup type to Automatic 5. The Service…

Hey Eric, Since we are both online, what do you say we start a remote session ? I would like to look deeper at the issue you encounter. Send me the necessary info via PM if you agree. Regards, Check your PMs please. I only use this computer twice a week. Other than that, I'm working or studying. That's why it's been so…

Hi Eric, I have sent you an email earlier with instructions on how to further investigate. Please check your inbox. I have not received any correspondence ever since I sent my log files. I will PM you further details.

@Eric: you have an answer from me in your Inbox. Please send me the requested info. I sent all the information you wanted. Did you ever receive it? I'm going to PM you with my log files.

Thanks Daniel, I wanted to give this one more shot, so after deleting those Temp files, I did a full uninstall, reinstalled using IE/run files (rather than Chrome/save files), everything seemed fine! Did an update, restarted, and then... ...Blue screen of death with a "stop error" related to ndis.sys. @#$%! This is really…

Hi Sawyer, Please read my post above and reply with a feedback as soon as the tests are done. http://forum.bitdefender.com/index.php?s=&...ost&p=93410 I am still encountering this issue in XP x64 SP2 when my CPU usage becomes excessive. I run a lot of programs at the same time on my machine since my i7 can handle it.

Still waiting for a fix. No response from BitDefender ever since I sent them my generated report.

Also verify that whether the Bitdefender services are running or not while facing the issue. Firewall is running, and BitDefender can scan for viruses. However, it cannot do real-time scanning, and it never receives updates. I've already tried uninstalling BitDefender via the uninstall tool and reinstalling it, both…

Hello Eric, We can not do a version automatically compatible with the updates that Firefox release. Doing that will reduce its efficiency. However we are always launching an update on this matter shortly after each Firefox update so I would kindly ask you to wait for the release of the BitDefender update. I will post on…

Hello, Where are you trying to login exactly ? Provide me with the link and the email you used. Regards, Seems the issue was fixed as I can login now.

Just had to reformat my XP x64 SP2 today, and after installing BitDefender, bam still can't activate it. Sad to see that this issue has still not be fixed after two months. There is nothing wrong with my connections Guess I'll use the patch again Using a new computer, installed BitDefender, key accepted, but ACTIVATION…

Hi Eric, Please tell me if you can locate in your computer the file: Twain.log It should be located in C:\Documents and Settings\<Windows Username>\Local Settings\Temp\ If you can't find it I suggest you run a Windows search for it. When you have located the file please add it as an exception into both AVC and also as an…

The file that you execute to open the printer's software needs to be added as an exception into the AVC module. Also make sure that you set the AVC slider to Permissive as explained in my previous post. Also please check and see if there are any files listed under the AVC module and their status: allowed/denied. If…

Hi Eric, Please open BitDefender in Expert mode and tell me the following: - the level of the slider under Antivirus -> AVC Keep the IDS enabled then follow the steps below to add the Epson processes as an exception into the AVC module as explained below: 1. Double click on the BitDefender icon located on the Desktop to…

Hello Eric, We sent you an email on 04/28/2010. The mail was sent with an attachment, maybe this is the reason why you did not receive it. We have re-sent the email without the attachment and included a link from where you can download it. Please reply to our email or post here in order to let us know if you managed to…

The solution Eric provided on another thread, by turning off both AVC and IDS at the same time, is indeed the only solution. I have been playing like this consistently for quite a while now, without any problems. The best one can do is actually: - turn the connection to the internet off - turn off AVC and IDS (no need to…

Is there a way I can get my printer to work with Intrusion Detection System and AVC activated yet?

I did not realize that I had to restart my computer after I enable / disable Intrusion Detection, enable / disable AVC, or enable/disable HTTP scanning for the changes to take affect. After logging on and off my account after changing a few BitDefender settings (almost the same thing as restarting), I was able to find the…