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Comments
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As this issue reoccurred again, I did the uninstall followed by reinstall. This fixed it again, but a week or so later it reoccurred!! I have now sent the logs to the support team.
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Weirdly this is all working as it should now. I did nothing to make this work (except to do my normal overnight shutdown and start up again this morning! If it reoccurs I will do then do the reinstall. The problem was there for at least a couple of weeks. But no longer?
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I thought I should report om this issue now that it is resolved with the help of comments in this tread and then with Bitdefender support. From the thread I leant that the failure of scheduled scans to run was a direct effect of the "Work Profile" being active. Unfortunately, however, this profile could not be switched…
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Will do tomorrow!
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No it didn't work.. But it seems likely that the problem is that I cannot inactivate the work profile. I can switch it off, but it comes back on!! I note that even immediately after I switch it off on the Utilities page, the Work Profile is active icon still displays on the Dashboard. If no one gets back to me about how to…
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I must be doing something wrong! I disabled work profile as above. Automatic is definitely disabled. But every time I close the Bitdefender window and check a bit later work profile becomes on again. Am I missing something like a Save Changes button?
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I have checked and found that the work profile was indeed active. I have now switched this off. I have now rescheduled a Quick Scan that should happen in about 1 hour. I have also closed Outlook do make sure this isn't a factor I will let you know how this goes! ++
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I would be grateful for some response to this! Either I have this problem too, or my schedules work fine! Or even better, here is how I fixed this!! (I did find other people with this problem but it is not clear if it was sorted, and if so how!)
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I also set up a full system scan to run this evening. The start time is now well past and no sign of it. It appears that scheduling is not functional at all. I find this disappointing - I will have to set a reminder to make sure I run these scans manually!
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This was very helpful and makes a lot of sense. There is no point in re scanning old email files which are not changing! Once again, I am very impressed by the way that Bitdefender found theses historic infected emails and dealt with them. Previously 2 have your main competitors did not find anything amiss. Thanks!!
