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em_dau_roi

Comments

  • Dear Daniel, We have six account in MyAccount/Parental Control Dashboard (On your website account). We would like to remove one or two user account on your website. Do we have to follow the instruction below? Thanks Hello, The account or the password you previously set ? If you wish to remove an Windows account to be seen…
    in Parental Control Dashboard Comment by em_dau_roi July 2011
  • Update: I have reproduced the issue and we are working towards a resolution as we speak. The issue will be resolved with the release of the new version of the BdSelfpr driver. I will keep you posted. Thanks again for your feedback and for helping us improve our compatibility with other software. Best regards, Thanks DanyD
    in Error Access Violation At Program Terminated Comment by em_dau_roi December 2010
  • Thanks for your quick response. Answer to your questions, the settings of AVC is default level, the IDS is disabled. * I have added all EXE files of Advanced Task Scheduler following sections. Antivirus------Exclusions Antivirus------Advanced Settings-------Exclusions Firewall-------Programs The Bitdefender still blocking…
    in Error Access Violation At Program Terminated Comment by em_dau_roi November 2010
  • Hello, What is your Internet connection type and speed ? What browser are you using ? What BitDefender product ? What Operating System ? Also please define "very slow when it loads up". Only when you visit the page first time or even for a Refresh (F5) ? Try to disable Antiphishing and let me know if the issue still occur.…
    in Remote Parental Control Dashboard Comment by em_dau_roi November 2010
  • Indeed, you should go to Advanced Settings. My bad, I apologize. So under Antivirus -> Advanced Settings do you have the AVC and IDS enabled ? If yes, what is the level of the slider for each of these features ? If not, please provide me with a download link for the software you have issues with so I can start conducting…
    in Error Access Violation At Program Terminated Comment by em_dau_roi November 2010
  • Hello, Try to add the Advanced Task Sheduler as an exception into Antivirus into BOTH locations: into Exceptions tab and into Antivirus -> Custom Level -> AVC. You will need to add all the EXE files used by Advanced Task Sheduler. Thsnk for your reply. What I have done, I added all the EXE files used by Advanced Task…
    in Error Access Violation At Program Terminated Comment by em_dau_roi November 2010
  • Dear Support, If I set skype.exe on applications restricted (No access from 5PM to 7PM). The user is using Skype on the computer since 2PM, when the clock reach 5PM, will Bitdefender shutdown the software? I need your confirmation please. Thanks for your support. Can you please advise me
    in Applications Restricted Comment by em_dau_roi November 2010
  • Dear Sir, I am sorry for not giving you enough details. If one of the websites stated "Blocked" in "Most Assessed Websites" section (See attached file), how can I unblock from Remote Parental Control Dash Board? When no website was block in "Settings/Blocked Websites" (See aatched file). Thanks for your support. Hello,…
    in Parental Control - Recent Activity Comment by em_dau_roi November 2010
  • With Bitdefender Internet Security 2011, where can you put the password to prevent unauthorise uninstall the software? Because my daughter can uninstall the software. What happen was I set to block certain applications on my daughter computer and I also set paretan controls as well. I put the password to prevent other…
    in [resolved]Unauthorise Uninstall Bitdefender Comment by em_dau_roi November 2010
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