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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

fagath

Comments

  • Hello everyone, As Microsoft specifies, an offloaded TCP connection enters the FIN_WAIT_2 state. The standard value for the timer of the FIN_WAIT_2 connections is 120 seconds. Thus, any connection that persists for a period of time smaller than 2 minutes, falls under the Microsoft normal technical specifications. All this…
  • I just uninstalled Bitdefender. I can't believe this issue hasn't been fixed after 3 years. I will do exactly the same. I have bought a licence for 10pcs/1 year and it expires in 25 days. I am looking for alternative solutions right now. BD support is just ridiculous.
  • There is a new article from pcmag @ http://goo.gl/SqThN claiming that BD is the best antivirus. I have left my comment, I advise others to leave theirs since it is misleading IMHO.
  • I am giving up after almost 4 months of trying. I uninstalled BD, installed a different av solution and hoping that I do not have any problems with my other pc's until the subscription expires. BD support managed to make me from a loyal customer to someone who will advise a lot of people against their product!
  • Frustration continues. Emailed support and received instructions from Dorica Cirligeanu asking things already answered in this topic. There is a serious communication problem here. Maybe it's the language barrier?
  • just a reminder case still open
  • 66 days since I asked for help and my problem is still unsolved and support is ignoring my messages Does anybody know where I can address my complaints? Some sort of consumer protection service? I believe that this is getting very serious!
  • As long as I am a paying customer I will not leave this topic alone. I demand support's help. It's been 56 days since the problem was reported.
  • I am using Internet Security. The problem with the bandwidth usage is not obvious that the problem is caused BD. You have to do your search first. Are you sure that youtube videos are not being downloaded after you close the browser window?
  • I have been a BD customer for the past few years. Unfortunately the latest versions keep getting worse. Before paying for an antivirus application I would not rely on the reviews alone. I would read various forums for the unresolved problems and the quality of user support. Have a look here to have a taste of serious…
  • Hello... Anybody here?
  • To support: Are you going to try to help me or you are officially giving up? It's been 9 days since my last post!
  • In the same folder I included logs from 1)bd support tool 2) autoruns and 3) bdsyslog I feel ready to work for BD support now! My father asked me a simple question: why don't we uninstall this problematic piece of software and install an alternative (paid) antivirus solution? I didn't know what to say. Will you give me a…
  • When I uninstalled mcafee I run the tool you mentioned. However I run it again anyway and disabled the drivers you suggested. I run system scan and it completed. Things looked better until I removed the exclusion rule we created. Then bd crashed spectacularly. Screenshots and the dump file were PM'd to you. Out of…
  • Georgia wrote: "Thank you for your response. Rest assured we will help you fix this issue on your father's computer, there is no doubt about that." I now doubt it that your support is able to help me.
  • How long should I wait for a reply? I sent you the logs almost 2 weeks ago?
  • I recently bought 10 licenses for one year. I cannot believe that a well known issue like that remains unresolved for the past 40 months! Needless to say that I suffer form the same BD 2013 behaviour on a w7 64 pc. I am also struggling for the past 20 days to solve another issue, with remarkable delays from support staff.…
  • Hello? Anybody from support reading this topic? Again: for a paying customer I am NOT happy with this delay every time I sent a response!
  • PM sent again. Hello Filon, I searched all my PMs and your message wasn't there. Please upload the logs on any of the above mentioned servers so I can retrieve them and help you with a solution. Thanks.
  • Logs sent via PM Hello Filon, Thank you for your response. Rest assured we will help you fix this issue on your father's computer, there is no doubt about that. At this point, to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper. We need 2 logs:…
  • The system with autoscan enabled is like a 10 years old system struggling to run windows 7. I had to disable autoscan again. Hi, I've received your PM, mentioning that Bitdefender crashes when it is trying to scan some Office files. What I need to know is: - does the system slowdown persist? (you mention this in the first…
  • Unfortunately we are not getting anywhere. disabling game and laptop mode seemed to solve the problem with the auto-update disabled problem. Please note that enabling auto-scan slowed down the system so I have it disabled for now. I did scan the directory which seemed to cause the problem, it took almost an hour to scan…
  • Hello, There is another security solution on that PC, besides Bitdefender. I will send you a solution via PM. Please let me know how is everything going afterwards. Thank you for your cooperation. I followed the steps you suggested but the problem remains. I am sending you a new log and screenshots now.
  • I am sending you two logs via PM. The first time I run the support tool without reproducing the problem. The second time I chose to reproduce the problem, I perfromed a system scan and at around 70% BD reported an error and the system restarted without further confirmation. As a consequence I had to run the support tool…
  • Hello Filon, You may not be able to send the support tool logs via PM as they are too big. Please upload them on http://www.sendspace.com or http://www.mediafire.com and post the download link here. If you were already asked to generate the log file, disregard the above message and just post the ticket ID. Have a nice day!…
  • Unable to PM Christian. I guess I have to wait a response first and then PM? This is the system's response: "This message can not be sent because the recipient has their personal messenger disabled or they are in a member group not allowed to use the personal messenger. This personal message has not been sent"
  • I left the support tool overnight but it hasn't finished and oddly enough hasn't crashed. Any ideas? In the meantime I uninstalled windows xp mode and reinstalled. Apparently there was some trojan sending emails from within the virtual machine. Still I need to find out how many emails were sent and to whom.
  • I have the support tool running for the past 2 hours and it is still "getting event logs" . It hasn't crashed but it seems too long! Is this normal behaviour? I am planning to leave it overnight anyway. The ability to view the email scanning log would be a nice feature of bt don't you think? Running the support tool,…
  • Is this log viewable by me? I need to know how many emails were sent, by who to whom and with what subject. Welcome back It should create a log that is collected by our support tool. Please follow the steps explained in the article below and send me via PM the generated log file:…
  • Thank you for your reply. I am in the process of finding out whether the virtual machine is infected. An initial scan showed a couple of trojans so now I have disabled the virtual machine's internet access. A log of all email scans would be helpful. Is there one in bt? Hello Filon That virtual machine could be infected if…
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