Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

fungus

Comments

  • Wow, Cristiantx is just 2 much! Znpro: Maybe he is right about BD 2009. I installed BDIS2009 on 2 computers and the older, slower, computer loaded it nicely and it runs. The newer & faster computer simply will not work correctly with BDIS2009 installed. Many hours were fiddled away on computer #2 B4 I gave up and loaded…
  • Cris I was thinking about that after I posted the question. I think you are right, my router is answering the ping request. Fungus
  • Kung: My BD works well enough to keep it until the license needs renewing in about 6 months. At that time I plan to jump ship and try a different product. I have done much reading lately and I expect that I too will next try Norton 2009. There are just too many positive reports on it to ignore. Previously to BD, I left the…
  • Exactly my story,also still have a ticket # from November ?, Its ridiculous KUNGFU: Three months is too long to wait for anything. Switch to another anti-virus product that will work on your computer, BD2009 doesn't work on all machines. I use BD 2009 on one and it works. On a similar, but newer, computer I had to drop…
  • Kevin Any suggestions as to my next step? Yes, replace BD with some other brand of software. BD doesn't seem to work on all computers. Do it today. Fungus
  • Fredric I used the same key on BDIS 2009 and then on BDIS 2008. It worked just fine and I'll be staying with 2008 until my license expires and then will buy something else, like the Norton that people are now saying is now very good. Fungus
  • The solution I found was to remove bdis-2009 and install bdis-2008. It works and my key number works with either. Fungus
  • NL: I agree with you and will continue to run BDIS-2008 until either my BD license runs out, or when BD2008 starts crapping out like BD2009 did for me. At that time I am going to buy Norton 2009. Many reviews are now saying that Norton is the best product at this time. I'm willing to try it rather that face the issues I…
  • Florin: The link you posted: Now if you want to cancel you subscription go to: http://www.findmyorder.com didn't work at all for me. :-( I did find a "well hidden" telephone number for Digital River, 800-656-5426. They weren't all that helpful but at least I spoke to a real person. DR sent me back to NewEgg where I bought…
  • I have tried to call several times, the longest wait to connect to someone was 30 minutes and I never did talk to anyone. I tried the online chat 01/04/09(Henry) to which I was told that he would email me diagnostic tools,(never received) and for me to try installing the 2009TS, I had bought 2008TS sometime back and was…
  • HG: Sm3K3R has it right, BD2008 works, use it now with your BD2009 key (at no extra cost). BD says that 2008 & 2009 use the same anti-virus programming. Maybe in year 2009 the BD2009 will suddenly start working for all users. Not much time left. My concern isn't for those who realize that BD2009 has problems, I worry about…
  • BD has its problems but I haven't read about BD causing lost Raid info. I'd back up all important data before installing BD. I'd back up all data anyway. Fungus
  • "folder \bitdefender 2008\as2core\ the folder is 5.4 GB also \common Files\bitdefender\bitdefender threat scanner\ is 12 GB large." Wow, these folders on my computer are much smaller. Maybe you aren't getting cleaned up after updates or maybe something is dumping junk in your folders. Fungus
  • For me, BDIS 2009 is still in beta land. I went back to BDIS 2008 and now everything is happy again. Fungus
  • Enethros: Yes you can install BDIS 2009 and use the same registration key until it expires. Remove 2008 with the special BD remover software tool, use it twice to make sure. It is called "BitDefender_Uninstall_Tool.exe" I did this and the ver 2009 did accept the old key. Be warned however that quite a few users are having…
  • If BD 2009 is a problem for you, simply remove BD2009 (not quite ready for all users) and then re-install BD2008. 2009 will be ready soon, maybe in 2009? I finally did that a week or so ago and now 2008 has never had a problem for me, updates always work, etc. My 2008 license key worked with the 2009 upgrade, and then…
  • Stophel: Search the internet for: bitdefender_internetsecurity_2008_32b.exe You will find it in various places I'm sure. That is the file I ran to load BDIS2008. Fungus. PS, I hope I'm not causing too many problems for this forum.
  • Stophel: This was posted by mga5l, Hope it helps you until 2009 is more stable. I like the 2009 interface but not the pain. "I went to Start,programs,bitdefender then repair or uninstall.Did "Welcome to the bit defender Anti virus 2008 setup wizard" NEXT then repair and it FIXED EVERYTHING" mga 5l
  • Yes BD did fairly well in this comparison. Did you notice however that the testing people contacted BD and were asked to test BD-2008, not 2009? BD told them that the scanning engine was identical. I don't wonder why BD didn't want 2009 tested, I know. I have devoted probably 20 hours to messing with BDIS-2009 and it still…
  • More info on this issue: I found that a BD folder is empty, no files. This folder is: C:\Documents and Settings\"user"\Application Data\Thunderbird\Profiles\flv...4h.default\extensions\bdThunderbird@bitdefender.com Naming a folder to be "bdThunderbird@bitdefender.com" is a little strange too. I suspect that this might need…
  • Still no BD spam bar in Thunderbird email "in box". It is in the "view" box, but grayed out. Still no helpful suggestions. If I didn't enjoy tinkering with computers, I'd buy a different software package today. Fungus
  • "this morning, i can't auto update my BD, HTTP error 404. how to fix it ?" Well I have exactly thge same problem today, how nice. None of the three listed update addersses work. I'm starting to think of this software as "BitPretender". Fungus
  • "is there anyway to stop bit defedner checking for updates on boot up" Yes I think so, dig through the advanced settings and somewhere there is a check box that allows that. Actually i like a fresh update on booting. Maybe my pc updates faster than yours, I see about 45 seconds of slow at boot. Fungus
  • "Have you recently installed sp3. Bitdefender TS 2009 is not very compatible with sp3 .I suggest you to use v.2008.Sorry " Maybe not, I had BDIS-2008 running on XP, SP3 and it ran okay. I updated to BDIS-2009 and it now runs even better. Another computer here is still running BDIS-2008 (Win 2000) and it is quite lame, no…
  • Forum: Not everyone has update problems with BD. I have XP SP3 and BDIS-2009. I had several problems installing and getting it working but after that it works fine and also updates fine. If I could tell you why I would. Maybe I'm just lucky but I doubt it. There must be something the problem computers have in common. For…
  • I recently dumped my [removed] product at license renewal time and made the move to Bitdefender. I am now wondering if I did the right thing... It was a pig to install as it simply closed down my internet connection. I had to reset the IP stack and reinstall the product. Bad start. Then, a few days later, my AV shield…
  • I run XP SP3 with BDIS-2009. I looked at my auto update and it had failed on the last attempt, about 90 minutes ago. I clicked "update now" and it seems to have worked for me. I'll watch what happend next time it tries doing an auto update. Fungus
  • Merel: I must agree with you about your concerns about BD. I installed it on three computers and all three acted differently during the install. Number one went fairly smoothly but had a few issues. Number two went flawlessly. Number three caused all sorts of issues. I probably spent at least 8 hours total in visiting this…
  • Fungus ,check if "Terminal Services" service is Started (Control Panel ->Administrative Tools->Services).Put this service on Automatic to avoid problems. SM3K3R: Thanks, I already figured that out (with the help of a web search) and it brought the icon back. It also fixed the Privacy Control that had been "unavailable",…
Avatar