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Hi Please tell me do you have any other security solutions on those machines or leftovers? I need some logs to investigate this. http://forum.bitdefender.com/index.php?showtopic=29927 Thank you. Christian, Yes I had other security solutions on my system but these were uninstalled prior to installation of Bitdefender. I…

Hello I've searched in the system using the email address that you used to register on the forums. I have found your request, the ticket ID is 201201091001951. I will forward your request to my colleague George and you will be contacted soon. Thank you. Many thanks.

Christian, As I said in my post I received no confimration e-mail through the refund request nor did I get a Ticket ID when I submitted the request. I've just re-submitted the refund request through the Customer Support online form. I was thanked for submitting a ticket but no Ticket ID was given with the request. As yet,…

Hello Welcome to our forums. Please provide the ticket ID so I can search it in the system. Thank you. Christian, As I said in my post I received no confimration e-mail through the refund request nor did I get a Ticket ID when I submitted the request.

Hello everyone. We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services. We want to solve all the issues that you have encountered and I will ask…

I initiated a full system scan. After 11 hours it was not finished and had scanned 150,000 files. Usually it was scanning at about 1 file per second. This seems unreasonably slow. Please help. I've never had my Bitdefender complete a scan since I installed it - I have even set up a custom scan restricting the files scanned…