holymoly

Wow, this has been a global event. Never seen so many posts from around the globe and excellent English communication too.

If your work computer is running x64 windows update your bitdefender. If you had some files quarantined with the name Trojan.Fake.Alert.5 restore them. If you see Engine version 7.30856 in the update page you are ok, the false positive was fixed. For the quarantine restore problem, if you restart your computer, wait for a…

I have a lot in quarantine but there is no count. How do you know how many?

The problem is only affecting users of the x64 versions of BitDefender. A fix will be delivered via automatic updates as soon as possible. Please disable the real time scanning feature until further notice. We are sorry for the inconvenience. How do you disable real time scanning ? I can't even temporarily disable…

I sent the information on last week on the 22th and still waiting for a reply. At this point with scans indicating no problem, I can only assuem it the anti-virus software slowing things down. My renewal is in a couple weeks, so I'm keeping my options open. I can copy a hijackthis log here if anyone can make sense of it.…

Hello holymoly, In order to determine the cause of this issue we have set you some new diagnostic tools by e-mail on this Ticket ID 200905191001024 - please reply to that message when you have the time. Concerning the lack of response from the support department, there was an e-mail sent to your Inbox on Ticket ID…