jkbd ✭

Hello all, more bad news to report - all three of the previous tickets were closed by support as unresolved, with absolutely no useful feedback. GZ has been removed from all three affected servers and another antivirus solution implemented. No issues so far with those servers. Today another Windows 2008r2 server has been…

Hi Alex - as a consultant I have to account for my actions to each client. This issue has appeared at three different sites, three different clients. The sites are not connected or related in any way. They are three separate issues and will be treated as such. That's all there is to it. I don't know if you have access to…

Hello Flexx, thanks for following up. You can see above that there are currently support tickets for each of the affected sites. The tickets for sites B and C have been "escalated", whatever that entails. Hopefully a review of the requested logs will shed some light on this issue. One poster earlier noted they were…

brief update - site A, Windows 2012 server - 12/3 we rebooted, uninstalled BD, created a fresh package and installed. Server has been running normally. site B, Windows 2008 - 12/4 we rebooted, uninstalled BD, created a fresh package and installed. Server froze again on 12/5. We uninstalled BD and installed MSE. Server has…

issue is not resolved - So far support has recommended: repair install, update ServicesPipeTimeout (service timeout value) in registry, gather logs for review. site 1 CASE 00721717 - Froze 11/18, rebooted. Froze 11/22, rebooted and ran repair install. Froze again today; unable to gather logs, "error 2147483646". Will be…

Hello Alexandru, we have these case numbers, one for each affected site - 00721717 00721718 00722076 However, we were informed by a tech that "Cases 00721718 and 00722076 were opened for the same reported situation and were closed as duplicates. We kindly advise you not to open multiple cases for the same issue." As these…

Thank you @TnyCi for confirming we are not the only ones with this issue. One of our affected sites is 2012r2, two are 2008r2.

Hello and thanks for following up. I don't think this is the issue, as the Cloud Console is functioning perfectly fine. The problem is the client on the host computer, I see repeated event 7011 in the system log, timeout in the EPSecurityService service. Server response slows to a crawl, GZ client stops communicating and…

thanks - I have replied

hello Alexandru, and thank you for reaching out. Where you ask "could you please provide me with the ticket number" please note in my original post "I tried to submit a ticket via the console, and got the "thank you" popup, but so far nothing in email from support to show the ticket was submitted." I have not received any…