ken_tag

Thanks to the entire BitDefender organization and especially to the BitDefender Support Team for helping me rid my computer of the Trojan/Virus that attacked my computer yesterday. A Deep Scan that I ran this morning verified that my computer is free of infections! Sincerely, Ken Taggart

Well, it depends on what you think fixed means... The detection remained, but something was definitely changed: the password-protected items are not shown as infected in the first and last scanning steps (Step 1 and Step 3). Instead, they are shown in their own category, (Unscanned) Password protected items, and at the…

Does the Product Update dated January 16, 2008 solve the problem detailed in this topic? How do I know if my copy of BitDefender AntiVirus 2008 has been updated with this Product Update? I know I still had the problem last night when I ran a scan. Ken T

I keep looking for a Product Update to solve the problem being discussed in this topic, but so far, according to the BitDefender Update Status Topic, the last Product Update was on Dec. 21, 2007. I feel like I have been getting my information from US of A politicians. Ken T (A US of A citizen)

Chris, This morning, just for the heck of it, I ran a scan of my h/d with BD, and everything was normal...no problems, no passworded files. I can't explain the difference. The reason I thought that BD was stopping after it found the password protected files, and not continuing through to the end of the scan, is illustrated…

@KTaggart: No, the situation hasn't been fixed yet. However, BitDefender doesn't stop the scan when it reaches a password-protected archive. It first scans all files and folders it has to scan and, only after it scans all files, the results are shown. It doesn't matter if it finds infected/suspected/password-protected…

I was having the problem where BitDefender AntiVirus 2008 was reporting the quarantined files of SuperAntiSpyware as being password protected and therefore a potential threat. BD AV 2008 would stop scanning at that point. This afternoon I ran a full system scan and had no problem. I did delete all the quarantined files in…

I was having the problem where BitDefender AntiVirus 2008 was reporting the quarantined files of SuperAntiSpyware as being password protected and therefore a potential threat. BD AV 2008 would stop scanning at that point. This afternoon I ran a full system scan and had no problem. I did delete all the quarantined files in…

Dear KTaggart I spoke to that person and he told me that they(Softwin/BitDefender) don't sell manuals only or give them. So I am afraid that your stuck with the pdf manual. Best regards Niels Thanks for checking it out for me Niels. I truely appreciate all your efforts to help. Maybe I'll steal one. Enjoy the holidays, Ken…

Dear KTaggart Did you already contact them via livechat? If not you will find livechat here. Type your question and select customer care press on chat button. I will contact someone who works for Softwin. Best regards Niels Niels, I just did a chat session with a woman from livechat. After I explicitly asked for a printed…

Dear KTaggart This is only an user forum. All moderators are just volunteers who don't work for Softwin (BitDefender). Normally in the boxed versions you must have a printed manual that was the case for the previous BitDefender versions. I have the download version. I meant that you only must run 1 antispyware for example…

Dear KTaggart Cookies are harmless that are only text files. In other words that aren't real threats. You can download the English manual here. Superantispyware is compatible with BitDefender. So far there aren't real issues with other anti-malware installed together with BitDefender. But never run more then 1 other…

Hi Niels, Before I switched over to BD Anti-Virus 2008, I was running BD Anti-Virus ver. 10 and Ad-Aware SE Plus Edition. I wasn't having any problems. I disabled the real time detection in Ad-Aware. When I was installing BD Anti-Virus 2008, the installer recommended that I un-install Ad-Aware SE Plus. It even had an…