leighton@mail.com

I keep setting the "Scan activity bar visibility" to display, but the setting won't stick. Every time I reboot I have to go back to "General|Settings|Show the scan activity bar" and unset/reset and the bar comes back. I've also got the display set in the overall settings to display the activity bar. Please don't tell me to…

I did the repair. It said all was well, but I still get the same message "An error occurred during the update (Could not parse)." I don't feel comfortable not having a fully-functioning antivirus running. I've uninstalled/re-installed BDAV 2010 at least five times on Sunday. I'm getting quite good at it. But the problem…

Addendum: I did the replace wsdns.dll routine as well. Still no joy. Leighton I did the repair. It said all was well, but I still get the same message "An error occurred during the update (Could not parse)." That sounds like it might be an XML problem. I don't feel comfortable not having a fully-functioning antivirus…

I've been running BDAV 2010 since 30 Sep 09 without a hitch. Now today I get "An error occurred during the update (Could not parse).". So I did an uninstall using the BD uninstall tool, and re-installed BDAV 2010. Still get the same issue. Any idea what could have gone wrong? I'm working without a net here. Leighton…

I've been running BDAV 2010 since 30 Sep 09 without a hitch. Now today I get "An error occurred during the update (Could not parse).". So I did an uninstall using the BD uninstall tool, and re-installed BDAV 2010. Still get the same issue. Any idea what could have gone wrong? I'm working without a net here. Leighton

Okay. Now it isn't detecting itself as a virus. What about the files it deleted from the BDAV 2010 installation? Do we have to re-install BDAV or were the "WSLIB.DLL" files that were deleted superfluous? Please let us know. Leighton

Got the same problem on two PCs. Afraid to let BDAV quarantine the files. It already got rid of thirteen files that it said had been infected with the same virus.

No it was not cause by virus. Where it normal affect MSword or M###cel file. But no all the file too. Yes, it can be delete by reboot the server but most of the time no. Currently, we mark the problem to delete and wait for the time on server reboot to delete the file. Is that a method to track which process that hold the…

Okay.. I reinstalled Bitdefender and I had no luck... An error occured during installation and it said 'The Installer has insufficient priviliges to modify this file: D:\Program Files\Bitdefender\Bitdefender 2010\TBD70C0.tmp' (I used D drive as C is already full) It looks like I also can't modify the registry keys for…

Hi, I was trying to uninstall Bitdefender Total Security 2010 Trial Version. Instead of doing the normal process, I uninstalled it from Windows Instaler Cleanup Utility. But after that there are still some files left and I tried to delete it but it said 'You Need Permission to perform this action'... I also tried to remove…

Alex, When you asked for the reports, you did not ask for the .reg file. After disabling EVERYTHING and trying the install, I was still back at the Windows logon screen. I ran the two diagnostic programs and sent the results you asked for (the sysdump.tar and the DBFileInfo.log). You didn't ask for the .reg file. I think…

Alex, When you asked for the reports, you did not ask for the .reg file. After disabling EVERYTHING and trying the install, I was still back at the Windows logon screen. I ran the two diagnostic programs and sent the results you asked for (the sysdump.tar and the DBFileInfo.log). You didn't ask for the .reg file. I think…

Is there a way for me to get 09 without purchasing another subscription? lknig1, I would hope that you could download BDAV 2009 and use the new license for BDAV 2010 to activate it. Then update to BDAV 2010 when they get the problems resolved. You can get BDAV 2009 at the following:…

I moved into my college dorm today, and decided that with the unsecured network I'll be using, I could use some extra protection on my computer. BD Antivirus 2010 came up from a bunch of different searches for good anti-virus programs, and now I wish more than ANYTHING that I had just not installed this thing. I purchased…

This Reply is in response to Gene's and Leighton's problem. Leighton, I am running BD total security 2010 Ver. 13.0.15.297 along with SuperAntiSpyware Ver. 4.27.1002, Malware Defender 2.3.2, and Zone Alarm Ver. 8.0.298.000. So far I have had no problems except BD will not use my default browser (Firefox 3.5.2) but instead…

I was under the impression that my PCTools firewall was at fault. It wasn't the firewall at all. What I did to eliminate any conflicts with other apps was to use MSCONFIG. I went in and turned off all Start-up apps and any services that might launch even if the GUI-interface apps weren't launched. I rebooted and verified…

Right-click the red logo in the task bar and select "Show".

Hello Leighton and Gene , If you agree , we would like to have a look on some reports generated on your systems to see what exactly caused this issue . We have created support tickets for both of you and an email with the proper instructions was sent . Please reply when you have time . Thank you . Gene, I too received the…

I'm having the same horror story. Spent hours and hours uninstalling and reinstalling. I uninstalled using Windows add/delete and also using BDAV uninstaller. I'm upgrading from BDAV 2009 to 2010. After what appears to be a successful install, and the necessary reboot, I can't get into Windows at all. At that point I have…

Bonjour Leighton It seems that BD Internet Security 2009 is bugged. It's not the same problem with BD Total Security 2009 or BD Antivirus 2009. I hope genlevel 12.0.11 'll correct a lot of problems but it's possible that BD have to fix 12.0.11 ????? I have no more information. Don't hesitate to ask Mr NIELS on the UK…

Seabird78, Thank you for the update. Your English is much better than my French in spite of my French heritage. Bon Jour, Leighton Seabird78 Followup on my last message: I have the current BDAV 2009 12.0.11.28 and still have the same problem. It's not allowing a check for some database on a BDAV server somewhere. Maybe…

It'e me again There was a mistake in my reply. Currently the genlevel is 12.0.10.3 and of course the updated genlevel should be 12.0.11.x. Seabird78, Thank you for the update. Your English is much better than my French in spite of my French heritage. Bon Jour, Leighton

Do you use Vista ? Nope. Win XP SP3