Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
-
I am using internet security 2013 The program is not on my firewall list so I guess it's not trying to connect to the internet?
-
Right-click on the BD icon in the Windows System Tray and select "Update Now." Regards, still crashing the same way
-
still crashing exactly like before.
-
Nvm, saw the sticky Can you please tell me how to update to the latest build? Will I be able to keep all the configs?
-
Nvm, saw the sticky
-
Update 3: (I normally use my computer between 23:00 GMT to 3am GMT) It doesn't happen at 00:00 every time. It happened around 00:43 last night. Then happened again 1-2 hours later. I don't remember it ever crash twice in a day. But I did restarted the computer after the first occurrence so I guess it's still once per boot.…
-
update: seem to happen once per day at almost the exact time (between 12 - 1am?) update 2: Maybe just a coincidence, but it happened exactly at 00:00
-
screenshot. Seems to crash once per day? update: seem to happen once per day at almost the exact time (between 12 - 1am?)
-
screenshot. Seems to crash once per day?
-
Hello, Please provide me with the following info: - a screenshot of the error you receive when Pchooklaunch64 crashes; - follow the steps explained in THIS article then send me a PM with the generated log file. Looking forward to your answer! Doh, just happened again. But didn't take screenshot. I will give you the details…
-
Hi, Can you provide me with the name of those files and the original location ? Are those system files ? I couldn't be bother to find out why I ccan't restore. I just re-copied the file from a back up source. Thanks for the reply.
-
For particular types of malware, disinfection is not possible because the detected file is entirely malicious. In such cases, the infected file is deleted from the disk. Thanks for the reply. Does this mean that if I have "disinfect" as an option, BD will always delete the file if disinfection failed? Even if I had…
-
If an infected file is detected, BitDefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For particular types of malware, disinfection is not possible because the detected file is entirely malicious. In such cases, the infected file…
-
OK here is what I did, Opened Custom Option for Full sys scan. settings: Infected: First Action: Disinfect second action: Quarantine Suspect file: First Action: Quarantine Then performed a Full system scan. But files are still getting deleted without my permission.
-
What you mean by Note: Nothing available for Full System Scan. ? Also you haven't mentioned what type of scan are those Custom Options for ? Deep, Full, Quick ? Is the second question for me? If so, the type of scan I did is the initial scan you do after installing BD. I just accessed the scan properties like you've…
