ptamper

Which makes the appaling customer services even more unacceptable. Glad to know the company is making lots of money. Pity none of that seems to have gone towards fulfilling the advertised promise of 24/7 customer support. How many months does it take to employ IT savvy people to sit next to a phone? I'm another customer…

This is completely true: once you purchase a valid BitDefender license you are entitled to updates as well as free product upgrades (from an inferior version to a superior one; in this case from 2008 to 2009). In its current form I don't think 2009 can be described as a superior product. It's still way too buggy and is…

I'd suggest that you remove the following from the "features and benefits" section of your product descriptions: FREE 24/7 Support Got a question? Our security experts are available to help you 24/7 via phone, email or chat at no additional cost. This may have been the intention but this service is not being provided and…

Aye, I'm starting to think that way. Especially with the problems I've had with 2009. Its only out of laziness really because trying to talk someone with little computer knowledge through process of uninstalling one product and installing another- over the phone- is just a little bit more unappealing than handing these…

Had exactly the same problem. No feedback on why the payment isn't being processed. Tried different payment methods but with the same result. Numerous attempts to contact customer service and received nothing but automated responses. I set up BitDefender on my parent's PCs and one of these subscriptions has now lapsed. So…

Can you define what means the word SUPPORT for you? Do you want someone to come to your house and install BD for you? Do you want someone to come and look if your computer is properly set up or if the operating system si not corrupted or if some hardware component is not defective? What was the problem that they didnt…

Agree. Customer service is appalling. Like many others I've had numerous problems with 2009. After many attempts finally got a reply- same reply as I've had many times before- which is basically uninstall everything on your computer which isn't BitDefender. This didn't work so next advice was go back to using 2008. Great…