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Daniel777, I am also very disappointed with technical support. I have solved the issue though by upgrading to the latest Bitdefender product. It was time for me to resubscribe anyway and whilst doing so and getting the latest Total Security I noticed this latest version is compatible with Windows 8.1.

I've been a paid-up user of Bitdefender since 2006. The application has always worked very well for me. Can someone please tell me where I can get the latest installer? If I have to uninstall and reinstall but with a new installer, where do I get it from? I take it that it is pointless to reinstall using the installer I…

I have same issue. Can you tell me how to get latest installer please?

I use VLC Player to watch movies etc and have just updated mine to version 0.9.9.0. Bitdefender has deleted out of the VLC plugins folder: libmux_mp4_plugin.dll libmemcpy_plugin.dll This was on a full system scan, not a real-time alert. I'd set a scan going after the Firefox issue and before I knew BD was killing other…