robertkn

RobK, first of all thank you for your feedback; this is very valuable to us, as this also shows that what we are working on makes sense in regards to increasing availability and responsiveness. I will add that at the moment we are working on some projects that will improve our communication with the customers with a due…

Yes, BitDefender's service is unacceptable. I am a reseller and had some clients on BitDefender and have begun moving them to other products. All levels of BitDefender service are so bad that it have cost me a lot of money and embarrassment. The quality of product is also questionable as if something goes wrong it can…

After those updates did you restarted your PC or the errors still occurred? Generally we start the computer each morning and shut it down at the end of the workday. If we install an update and are instructed to do a restart at the end of the install we do so. But, if a signature update does not instruct us to do a restart,…

Had another chat with Support and they sent the promised email with instructions on upgrading to BD AV 2009. I followed the instructions exactly and seem to have gotten a good install. Have so far updated about 3 times, a couple of the updates were large, and the updates all went through and installed OK.

Well, looks like I spoke too soon. Now it's Monday morning and update has started failing again with the I/O error on file: emalware.c08

GOOD NEWS. I finally had an update complete this morning. However, my Shield settings still do not seem to work properly and I still have not received the promised email from BD.

In the last 24 hours I have "chatted" with support twice...each instance roughly 24 hours apart as a matter of fact. In each case I was told that BD was aware of this problem and that it would be fixed WITHIN A COUPLE HOURS. It still is not fixed. It also appears that my Shield settings are corrupted, probably because of…