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Comments
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i've noticed the same, if you turn off the active virus control everything immediately runs smooth again. When you turn it on it goes bad again. Unstalling and re-installing the AV as the Dutch support offered has no result..... I hope Bitdefender can fix this because going on the internet isn't possible this way...for 2…
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Google Search and Facebook would not load or would take over an hour to load. This is typical both for Internet Explorer and for Chrome. By turning off AutoScan problem seems to be solved. Any thoughts from the BitDefender team?
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Hello Sorry for the delayed reply. We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services. Thank you for taking the time and please do not hesitate…
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Hi DanyDan, Many thanks for you swift reply. Below I have attempted to answer your questions. I added the 3dconnexion software to BitDefender Antivirus Exclusions in the very beginning but did not realise that it had to be added at the Advanced tag. Thus I blamed 3Dconnexions for the problem and then frustration mounted as…
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Hello, Thank you for taking the time in creating the topic as requested by our Forum Rules. I can't really understand much from the screenshot you posted as it is too small. As you can't use the SupportTool please follow the steps below and send me the generated log file: 1. Download this file:…
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Thanks for the quick reply Tacarr. As I see that you have the latest BitDefender updates installed then I can assure you that you can use Firefox as the issue with the Antiphishing toolbar compatibility has been already resolved. If you still encounter the same issue please let me know so we can further investigate.…
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Hi Tacarr, Please right click on the BitDefender icon in the system tray and click on 'About'. There locate the build version and provide it to me along with the version of Firefox Mozilla are you currently using. Thanks, Hi DannyDan, Thanks for the swift reply. FireFox is 3.6.3 BitDefender is 13.0.21.347 I have not used…
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Hello Spurred On, Thank you for the file. It was sent to the testing team in order to see if we can reproduce the issue. We will let you know as soon as we need anything else or when we have a possible solution. Can I go back to using FireFox yet or are you still working the problem? When and (if) you solve this problem…
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Hello all, In order to troubleshoot the issue you are encountering we would like you to follow the steps below: 1. Click on Start and then choose My Computer/Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition. 3. Doubleclick on the…
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This is an update to my previous posting as one of the paragraphs was out of context and once posted it does not seem possible to edit. I have been a customer of BitDefender from the beginning. Earlier when there were obviously fewer customers feedback was slow but did arrive. Now Frustration is the order of the day. To…
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I did find a more permanent fix for anyone that run across this in the future. Under Antivirus --> Advanced Settings, add 3dxserv.exe to the exclusions. Now one doesn't need to turn the Real-time protection off temporarily. Thanks diesel66 this worked for me on XP SP3
