Active-virus-control Does Not Work

aido
aido
in Antivirus

Hello,


today I have installed the new Version BD 2012 of total security. But after the last update the checkbox of active-virus-control is offline. If I check to on goes off again. Also the security center of win 7 64-bit tells me that BD is offline. During I write this I have executed the support tool. I hope that help to solve my problem.


Another issue is, the my settings of antivirus that i have changed manuelly does not recognize and go back to the standard settings.


best regards,


aido

Comments

  • Unknown
    Unknown
    edited September 2011

    Hello,


    I've created a ticket with ID: 201109121000423. Please check your email address associated with the forum account for further details and reply with the requested log file.


    Looking forward to your answer!


    Regards,

  • aido
    aido

    I have send screenshots and the support tool log. Sorry if you get more than on time the replied message. Thunderbird ###### with ssl-encryption with my provider.


    greetings,


    aido


    Hello,


    I've created a ticket with ID: 201109121000423. Please check your email address associated with the forum account for further details and reply with the requested log file.


    Looking forward to your answer!


    Regards,

  • rootkit
    rootkit ✭✭✭

    Hello


    Sorry for the delayed reply.


    We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.


    Thank you for taking the time and please do not hesitate to contact us if you need further details from us.


    Have a nice day.

  • tacarr
    tacarr
    Hello


    Sorry for the delayed reply.


    We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.


    Thank you for taking the time and please do not hesitate to contact us if you need further details from us.


    Have a nice day.


    I am having the same problem. Is there a solution in sight yet?


    Regards


    :)

  • rootkit
    rootkit ✭✭✭

    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

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