vknowles ✭

17 hours ago, Sergiu C. said: Hi, Please send us an email bitsy@bitdefender.com and attach a support tool log as well: https://www.bitdefender.com/consumer/support/answer/8919/ . Thank you! I just sent the email with support tool log.

Hi Sergiu, I did as you suggested and created a new, vanilla FF profile. As soon as FF came up, BD displayed a dialog saying, Bitdefender needs to close Firefox to ensure Full Protection. I clicked OK (or Yes or whatever it was), and FF closed. When FF restarted, I tried Google and saw no Search Advisor icons. So, still…

More info: I am running FF 58.0.2 (64-bit). I do not see any Bitdefender add-ons except Wallet. Is Safe Search an add-on or extension? Anyway, Safe Search is still not working in FF at all. However, it is now working in Chrome for both Google and Bing. Also working in Edge. Help? Thanks!

Sergiu, I was a little skeptical, but I followed your instructions. Nothing changed. I even closed and reopened FF, but nothing for save search. Note that a similar problem occurs in Chrome for Bing searches, so it isn't related to the browser. (In Chrome, Bing displays a constantly rotating "wait" icon next to each…

I don't recall it being related to a crash, but I noticed that Search Advisor is not working for me in Firefox today. In Chrome, it works with Google, but with Bing it just shows the "waiting circle" indefinitely instead of the stoplight icons. I wasn't logged on yesterday, so I don't know when the problem began. A couple…

23 hours ago, Alex D. said: The easiest way to get rid of this situation is to: * Open Bitdefender and click on "View Features" * Under Safe Files click on Protected Folders * Remove the folder /Pictures from this list. But doesn't that eliminate the protection from the Pictures folder against all other programs (including…

On 12/21/2016 at 6:39 AM, Sorin G. said: Hello, Please upgrade to the latest version of Bitdefender, the issue should not persist afterwards. http://www.bitdefender.com/support/upgrading-to-bitdefender-2017-on-my-computer-1711.html I have run into this problem. The message is that Safe Files blocked runtimebroker.exe…

On 10/23/2017 at 9:00 PM, vknowles said: Okay, I have this same problem all of a sudden after uninstalling and reinstalling BD. It was working fine a couple of days ago. Build 22.0.12.161 under Win10 Home. So I'm hesitant to stuff the atc.xml file as I copied it above from Tmod700 because my system does not have the folder…

On 10/16/2017 at 10:04 PM, paschal920 said: The xml file copied and pasted worked fine in my windows 10 laptop. This is home version of win 10 and the file structure is different than I have been reading. I used program files/bitdefender/bitdefender device management/settings/LGKC. Worked right away after stuffing the…

I downloaded and ran the uninstall tool. That seemed to remove everything, including BD Agent. So I did not run steps 2 and 3. Then I renistalled, and everything seems to be working except for something that I think requires a new thread in the forum. So thanks very much.

Under Win10, what happens if you go into Task Manager | Startup and disable Bitdefender Agent?

The problem is still there in Bitdefender 2017. It really should be fixed. Or Bitdefender could issue a warning if you include Desktop in your Ransomware module. Maybe I have something important on my Desktop and want it protected. Why should I have to move it? Of course, the fix is easy and appears permanent: Pin…

I have Bitdefender AV Plus 2016, and it has been doing the same thing for maybe two weeks. I see exactly the same popup as in your image. I have restarted both of my PCs several times in the past two weeks. In fact, I routinely restart one of them every night. Sometimes there are two popups one on top of the other.…

I hope it is okay to add something to this older thread. I recently used Task Manager to disable Bitdefender Agent in the Startup tab. Then restart, do what you need to do, enable the agent again, and restart to get everything back. Of course, you have no protection during that time, so you have to be careful. Is there any…

Hello Sorin, I waited to make sure it was working consistently. Your solution has fixed it. I guess that's the way it is supposed to work. I don't know the best way to let people know that certain features are being turned off when you use the default profiles. Maybe it would be a good thing to pop up a dialog the first…

Sorry to take so long, but I wanted to try it out for a few days. Yes, it looks like disabling the profiles fixed the problem. So does that mean I should not use profiles?

The account I am using does NOT have admin privileges. On the other PC, it is a guest account that is logged on. If that is the problem--and I have already run into it in another context with Bitdefender--then I have a rant: Software developers HAVE to write their Windows software to consider (a) machines with multiple…

Okay, now I opened Bitdefender UI and looked at Events. The latest event, about an hour ago, says "Update requires reboot to complete. Update requires a system reboot to replace all files." It offers me a Restart Now button. Something clearly is not right--either something is "stuck" or very poor user interaction--because…

I got this shortly after installing on a laptop. After I installed Bitdefender, I also installed some updates from the laptop manufacturer. During that process, the Bitdefender tray icon went gray. I clicked "Show" and it displayed a login screen. I decided to go along and logged in. Then the Bitdefender UI showed I was…