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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comentarios
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Bonsoir Fédor Oui tous mes PC sont sous W10. Mais j'avoue être perplexe quant à ce que MyBitdefender m'affiche dans la liste de mes machines. La même ressort un grand nombre de fois mais j'ai perdu le profil de mon enfant. Bonsoir Fisceric, Yann avait déjà répondu ici: refonte Mybitdefender Comme l'écrit Fedor, Yann…
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Hello, This is my first topic so please excuse me if I do anything wrong or do anything against forum rules. I am using Total Security 2015. I have been trying to update it -with my 64 bit Windows 8 laptop- for last 2 days but I always get same error code and cannot update it. Error code is -2002). How can I solve it…
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Hi,all I only use two payment processors and that's PayPal and Payza. If Payza is no longer available for the time being, then I'll just stick to PayPal.However, I suffered some problems when i try to add funds on my blance via both payza and paypal.Firstly when i try to add money with payza I get message that Payza don't…
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hors cette boutique sur mon relevé bancaire visa m'intitule cela sous " Avangate Bitdefender Amsterdam" cette transaction s'est effectuée en $ pourquoi???? Mon Numéro d'ordre (transaction) - (order number: 41213994). Bonjour optikazze, Voici le lien d'Avangate Bitdefender Amsterdam: Support Avangate Es-tu certain d'avoir…
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Bonjour, Je souhaite modifier la langue sur mon accès au forum, je n'ai que l'anglais des les choix proposés. pouvez vous m'indiquer la procédure SVP. J'ai un problème similaire dans MyBitedefender, je dois modifier la langue à chaque fois que je me connecte. Au cas où je pourrais glisser une qutre question... sur mes 3…
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Bonjour, Je souhaite modifier la langue sur mon accès au forum, je n'ai que l'anglais des les choix proposés. pouvez vous m'indiquer la procédure SVP. J'ai un problème similaire dans MyBitedefender, je dois modifier la langue à chaque fois que je me connecte. Au cas où je pourrais glisser une qutre question... sur mes 3…
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I am not using win 10. I am using windows 7 64 bit. I never had this problem before. I did format my pc multiple times but it was able to validate my key. I tried another key but it is giving same error for all the keys. 🙋 jay11 This is why I wrote "if..." (W10) True, it is not the problem of formatting. Unless maybe if…
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I am using Bitdefender Total Security 2015. I did a format and now I get the message "We were not able to validate the license key you entered. Please try again, or you can contact Customer Support to get help with this issue." My internet is working fine but bitdefender is not able to validate my key. In my mybitdefender…
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Hi, Unable to open File Vault after WINDOWS 10 . Please resolve Bit defender File Vault NOT working after WINDOWS 10 update Hi canada25boy, It's no use putting big fonts in the message. I'm afraid the BD 2014 version does not fit W10. Another user or the tech support will confirm you. You could fully de install BD in safe…
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The network icon in the lower right of the screen, doesn't really respond. When you right click you can see "enable network" or "enable wifi", but selecting them with the mouse doesn't do anything. I did get a list of wifi networks to come (not sure how, I can't repeat it) when I connected to my access point, it refused…
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Hi L, I can't close BF firewall. Get error: Firewall cannot communicate with BD safet Pedro Hi 🙋 Pedro, Deinstall BD in safe mode. Regards, L.
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Hi all, I am struggling with bitdefender internet security 2015 since I have Windows 10 and updated newest BD to 2015. 1. Windows 10 gives a reply that BD antivirus is to old and Windows firewall and BD firewall aren't turned on, given by every start / restart cpu. BD is fully updated. 2. Can't get Windows defender turned…
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Hi everyone! I've been using Bitdefender Free for years and have just come across my first problem: whenever I try to run a particular program, the process is blocked. I used the program with no trouble in Windows 7 and 8.1, but as soon as I installed Windows 10, Bitdefender began blocking it. The real problem, however, is…
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I also have BD TS 2015 and upgraded my Win7Pro 32 bit to Win10 Pro 32 bit in early August. After the upgrade BD did not show up so I went online and followed the instructions on uninstalling BD totally and downloading it from the website and reinstalling. I did that although the whole process took nearly as much time as…
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So starting today Bitdefender (Free Edition) decided that LolPatcher.exe, LolPatcherUX.exe and LolLauncher.exe (all part of League of Legends) exhibited 'suspicious activity' and should be closed. A subsequent virusscan of the files showed nothing. Excluding the files solved the problem, but this sure seems like a false…
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Bonjour, Après être passé de windows 8.1 à windows 10 la semaine dernière, aucun problème. Par contre, depuis ce matin, j'ai 2 fenêtres qui s'ouvrent au démarrage du PC : bdwtxapps.exe - erreur system bdwtxffimp.exe - erreur system Ca semble lié à wallet, mais après avoir fait une réparation, rien n'a changé. De plus,…
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Hi all, I just downloaded Bitdefender free edition and when i went to login to MY BITDEFENDER i received a error. - Error: The connection to the server has failed. The product could not be activated. Check the connection and try again. Any Ideas on what is causing this. I use Vista Home Edition and Google Chrome browser.…
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Bonjour Lionet, Merci pour cette réponse. Fedor a répondu sur cette même question. Dois-je attendre ses recommandations ou est-ce que je mets tout de suite en route votre solution? Cdt Je dirai que l'un n'empêche pas l'autre... Ma réponse est généraliste, vous pouvez chercher mes conseils par "Tips"... Pour vérifier le…
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"Certains fichiers n'ont pas pu être placés en quarantaine" 6 fichiers en fait.... Quel est le risque.... ? Quelle est la manip ? (révéler dans le Finder et supprimer?..) Merci pour vos lumières MBP Retina début 2015 et OSX Yosemite 10.10.4 Bonjour Tidrahl, Si vous avez un doute concernant la présence de malwares, faites…
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bonjour a tous ,j,espère que mon topic ne fait pas doublon,voila je m,explique j,ai installer windows 10 ,réinstaller bit défender ,mais maintenant lorsque je vais sur le site de mes deux banques'pas plus d'argent pour ça ) donc cela ne me dirige pas sur safepay automatiquement,malgré que dans safepay j,ais mit de…
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Hi, I install the windows 10 and my Bitdefender_AV_2014 was uninstall, I research in the official web and found that I can download it again, but i dont have my license key I haven't kept my license key details and i was wondering how i can find it. Thanks in advance Monica Hi MonicaV, If you did not fully delete the…
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Hello I bought Antivirus Plus 2015 an hour ago and I did not receive the the licence key email yet. I fear I may have entered the wrong email. Is there anyways I can fix this and get the licence key? Hi rkblake13, Welcome on the forum! BD products are usually sold by sub sellers... Eptimum, Avangate or else... From whom…
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Hi, I'm currently on Windows 10 Home 64-bit and when I click Safepay in the Bitdefender interface I get a system error saying "The program cannot start because MSVCR100.dll is missing". When I click OK another system error comes out saying "The program cannot start because MSVCP100.dll is missing". I did a repair of…
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hello everyone wanna ask you about this problem i use bitdefender total security 2015 on my win 7 pc. so without my notice, this antivirus running scan and it pop out notification that my file is infected with virus trojan (look at the picture) i am 100% sure that is a false alarm, but there is no option to recover that…
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Something really strange happened with my bitdefender yesterday.I looked in the antivirus event list. And saw that an system scan had been stoped ,and when i looked at the log i it stod that it found 13 infected items.I scanned the computer again but bitdefender did not find anything.So i went to the program path and…
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Bonjour, je sais que j'aurai du le noter qq part... Mais est ce que en passant par le mode sans echec cela supprime aussi le mot de passe ? Sérieusement, je sais qu'on ne désinstalle complètement un anti-malware qu'en passant par le MSE, c'est ce que je faisais jusqu'a présent, le propre d'un anti-malware est de résister…
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That is exactly what is not working. The mouse shape does not change when over that text and clicking there does nothing. Hi alokep However the trial version is the most récent one, it is the boxed version you try to implement, if I understand well. You need to fully deinstall one version (maybe in safe mode) to install…
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bonjour, j'ai voulu modifier les regles de mon parfeu sur un portable, mais je ne me souviens plus du mot de passe, j'ai beau passer par l'uninstalltool, mais il doit rester dans le registre je pense. Comment faire dans ce cas là ? Merci de votre réponse. Bonjour fabricebreizh, Pour le désinstaller complètement il faudrait…
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for several hours my bitdefender internet security hasn't been updating at all.Even when I click on the update button it checks for updates but doesn't download.I have my automatic updating set to download every hour.I did get a folder showing up stating that there is a bug & that I should submit it bitdefender for sorting…
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Before patch Uptime: 6:20:44:32 Size of vsserv.exe: 4,178,416K =-= After patch Uptime: 5:00:41:09 Size of vsserv.exe: 357,440K =-= Running W7 64bit. It's great not having to reboot before playing any games. So it looks like this fixed the memory leak nicely. Shall probably do with IS2015 the same I did with IS2012 - use it…
