salut tt le monde, je viens d'acheter bitdefender v10 avec clé de 2 ans de validité.. aprés l'avoir installer la première fois sans problèmes, j'ai voulu télécharger la mise à jour. Mais il m'a affiché un problème lors de l'installation (du mise à jour).
Comme l'antivirus ne marche plus, je l'ai désinstallé, et c'est la qu'apparu le problème: l'installation s'arrête dans l'étape "démarre les services" et un message d'erreur apparait affirmant que bdss.exe a été interrompu et doit etre fermé et que les donnés en cours seront perdus. Quelu'un peut m'aider à résoudre ce problème et réinstaller l'antivirus?
Voici une copie du rapport d'erreur:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="bdss.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="avxdisk.dll" SIZE="45056" CHECKSUM="0xE50BBF86" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="07/26/2001 10:32:27" UPTO_LINK_DATE="07/26/2001 10:32:27" />
<MATCHING_FILE NAME="avxs.dll" SIZE="10240" CHECKSUM="0x7C28538F" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="AVXS.DLL" S16BIT_MODULE_NAME="AVXS" />
<MATCHING_FILE NAME="avxt.dll" SIZE="27136" CHECKSUM="0x19AA8C5E" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="11/24/1999 17:30:15" UPTO_LINK_DATE="11/24/1999 17:30:15" />
<MATCHING_FILE NAME="bdc.exe" SIZE="84480" CHECKSUM="0xEFAC3D10" BIN_FILE_VERSION="7.0.0.2555" BIN_PRODUCT_VERSION="7.0.0.2555" PRODUCT_VERSION="7, 0, 0, 2555" FILE_DESCRIPTION="BitDefender Console Scanner" COMPANY_NAME="SOFTWIN SRL" PRODUCT_NAME="bdc" FILE_VERSION="7, 0, 0, 2555" ORIGINAL_FILENAME="bdc.exe" INTERNAL_NAME="bdc.exe" LEGAL_COPYRIGHT="Copyright © SOFTWIN SRL 1996-2003" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.2555" UPTO_BIN_PRODUCT_VERSION="7.0.0.2555" LINK_DATE="08/19/2004 10:44:26" UPTO_LINK_DATE="08/19/2004 10:44:26" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="bdcore.dll" SIZE="164352" CHECKSUM="0xAE1FEA94" BIN_FILE_VERSION="7.0.0.2372" BIN_PRODUCT_VERSION="7.0.0.2372" PRODUCT_VERSION="7, 0, 0, 2372" FILE_DESCRIPTION="BitDefender AVCORE" COMPANY_NAME="SOFTWIN SRL" PRODUCT_NAME="bdcore.dll" FILE_VERSION="7, 0, 0, 2372" ORIGINAL_FILENAME="bdcore.dll" INTERNAL_NAME="bdcore.dll" LEGAL_COPYRIGHT="Copyright © SOFTWIN SRL 1996-2003" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.2372" UPTO_BIN_PRODUCT_VERSION="7.0.0.2372" LINK_DATE="12/13/2006 09:43:35" UPTO_LINK_DATE="12/13/2006 09:43:35" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="bdss.exe" SIZE="69632" CHECKSUM="0xF09D9D9E" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="04/19/2006 10:12:53" UPTO_LINK_DATE="04/19/2006 10:12:53" />
<MATCHING_FILE NAME="bdsubmit.dll" SIZE="188416" CHECKSUM="0x1B5BBE36" BIN_FILE_VERSION="1.0.0.143" BIN_PRODUCT_VERSION="1.0.0.143" PRODUCT_VERSION="1, 0, 0, 143" FILE_DESCRIPTION="BitDefender Submission" COMPANY_NAME="SOFTWIN" PRODUCT_NAME="BitDefender Submission" FILE_VERSION="1, 0, 0, 143" ORIGINAL_FILENAME="bdsubmit.dll" INTERNAL_NAME="bdsubmit.dll" LEGAL_COPYRIGHT="© 2005 SOFTWIN. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.143" UPTO_BIN_PRODUCT_VERSION="1.0.0.143" LINK_DATE="04/14/2005 13:31:14" UPTO_LINK_DATE="04/14/2005 13:31:14" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="bdupd.dll" SIZE="77824" CHECKSUM="0xAB815F5B" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="11/17/2003 13:17:48" UPTO_LINK_DATE="11/17/2003 13:17:48" />
<MATCHING_FILE NAME="libfn.dll" SIZE="130560" CHECKSUM="0xC0480968" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/15/2006 20:23:35" UPTO_LINK_DATE="12/15/2006 20:23:35" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="986112" CHECKSUM="0xEBE25B3D" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_qfe.070416-1259)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF995F" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 16:07:27" UPTO_LINK_DATE="04/16/2007 16:07:27" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
