AJ777 ✭

I had the same sort of issues with Safebox over a year ago and spent months trying to get them to fix it. They obviously do not have a flipping clue how to develop or maintain a cloud storage. After losing numerous files myself I started using Skydrive. It is $10 per year for 27GB of storage. I have only had one incident…

Gini, Do you work for, or are you affiliated with Bitdefender in some way? Safebox is as completely dysfunctional as the first day I tried to use it, which was back in December of 2012. Nothing has changed, and nothing has been improved. I have repeatedly told Bitdefender how useless it is, and they have done absolutely…

Below is the email I just received from you. All the original problems still exist. Nothing has changed. What have you done to fix it? It is still completely dysfunctional. You do not need to close my ticket because you have not fixed any of the problems. I am very disappointed with your lack of support for Safebox. It has…

Below is the email I just received from you. All the original problems still exist. Nothing has changed. What have you done to fix it? It is still completely dysfunctional. You do not need to close my ticket because you have not fixed any of the problems. I am very disappointed with your lack of support for Safebox. It has…

Below is the email I just received from you. All the original problems still exist. Nothing has changed. What have you done to fix it? It is still completely dysfunctional. You do not need to close my ticket because you have not fixed any of the problems. I am very dissappointed with your lack of support for Safebox. It…

Patiently awaiting your reply. Thank You

Patiently awaiting your reply. Thank You

Additionally, there is supposed to be a "Favorites," setting available in the Mobile version of Safebox that will auto sync/update files/folders with the Safebox folder on my sdcard. I cannot find this feature/option. Did you remove it and not update the Mobile Safebox user guide? Is it no longer available? Also, is there…

I have been contacting you for months about Safebox being inoperative. I just tried using it again. My 3 test files I had in my desktop sync folder showed the green dot as soon as I placed them in the folder. They are supposed to be red for unsynced and blue for syncing. One file was almost 1 gig. There is no way it synced…

I also contacted support about this, and sent them logs as they requested. I had the exact same thing you are describing: the sync icons show fully synced even immediately after clicking on a very large file to save it. Their response, I kid you not: I must have a really fast connection. Ha. Great way to solve problems:…

Hi AJ777, We can not change the e-mail address of your Bitdefender account. Therefore, please create a new one. Let me know if you need further assistance. Thank you and have a great day! Georgia, Could you please visit the link below? If you cannot help me please forward my message to someone who can. It can obviously be…

Hi AJ777, We can not change the e-mail address of your Bitdefender account. Therefore, please create a new one. Let me know if you need further assistance. Thank you and have a great day! How can I create a new account without having to resubscribe to all your products that I use? All my subscriptions/licenses are tied to…

I have been contacting you for months about Safebox being inoperative. I just tried using it again. My 3 test files I had in my desktop sync folder showed the green dot as soon as I placed them in the folder. They are supposed to be red for unsynced and blue for syncing. One file was almost 1 gig. There is no way it synced…

I have been contacting you for months about Safebox being inoperative. I just tried using it again. My 3 test files I had in my desktop sync folder showed the green dot as soon as I placed them in the folder. They are supposed to be red for unsynced and blue for syncing. One file was almost 1 gig. There is no way it synced…