Roxana G ✭

https://jira.bitdefender.biz/browse/ZERGS-112

Hi, We need some logs to further investigate this situation. Please generate a Support tool log and send it at bitsy@bitdefender.com: -Open Windows Explorer -Navigate to C:\Program Files\Bitdefender\Bitdefender Security -Run as administrator supporttool.exe -Select the issue category and add a description -Now press on Try…

On 9/28/2019 at 1:38 PM, SoRoN said: Meme probleme , ticket 2019092608510002 Hi, Someone replied to your ticket. Please check your Inbox.

Hi, Have you noticed when does it use a lot of CPU and for how long? Please send us some screenshots from Task Manager. Check if it stop using so much CPU when a certain module is disabled: https://www.bitdefender.com/consumer/support/answer/28557/

On 9/27/2019 at 7:26 PM, mcgroarty said: Bitdefender periodically tries to install its anti-tracking extension in each of my Chrome profiles. Unlike Windows, there isn't an option in the Mac preferences to disable this unwanted add on. Is there a trick for killing it and making it stay dead? I've begun selecting the option…

On 9/27/2019 at 5:27 PM, Tmod700 said: Are you able to prevent updates in this new version? Are you able to revert back to older versions if you have issues with the current release? Are you able to disable Autopilot? Hi, You may prevent the automatic updates by disabling the option for Automatic Updates. But it will…

1 hour ago, Fratab2009 said: I want Bitdefender for 2 laptops (Windows) and 2 mobile phones (Android for myself and wife). I am thinking of Total Internet Security, but which one can I use. Hi, In order to protect both Windows and Android phones with the same subscription, we recommend you Total Security. If you have any…

2 hours ago, bagi said: Hi I'm testing BitDefender Wallet. There are some websites where I want to save the password but in others not. I don't find out how to set a exception so Wallet isn't constantly asking if I want to save the password on a specific website. Ty Hi, Let me know if I understood correctly, does not the…

15 hours ago, coffeesnob said: If you look at the Notifications in BitDefender Central app, you should be able to identify the blocking event that prevents you from accessing your bank site. Click the arrow to the right of the event title and you'll see a page showing details about that incident. If you want to stop…

15 hours ago, tthorsson said: Hi again! I disabled "User Passwords" and "WiFi Security Advisor". But when I restarted the computer the settings had turn itself on again. Strange! And the annoying notification still pops up. Hi, Please let us know what Bitdefender build version you have installed. Also, we would like to…

Hi, Please send us a screenshot and let us know in what browser do you receive this error. Have you tried with different browser, in incognito mode to login to Bitdefender Central?

On 9/26/2019 at 3:02 PM, George Gray said: No I don't want to go back to 2019. I want to know why in Bitdefender Central it says the Windows 10 laptop I upgraded to Bitdefender 2020 is at risk. Yet the Bitdefender Application on the laptop says it is safe. Which message is correct! Please send us a screenshot with the…

13 hours ago, koyot said: Apparently lot of ppl have same issue since last update of bitdefender. I raised ticket myself ( 2019092518480001 ) - with reproduction. ref: https://www.nvidia.com/en-us/geforce/forums/gfn-for-pc/22/278233/error-code-0x8008201c-please-help/ Hello, The logs were incomplete. We have sent you an…

18 hours ago, jktorres28 said: Been having issues with Bitdefender blocking internet access in my network at random times during the day, every day, varies from a few seconds to a few minutes, have to even reboot my modem sometimes to get internet back on. This only happens with Bitdefender installed, I have uninstalled…

18 hours ago, Manny said: Well this is awkward! I finally got to the bottom of the problem - turns out my IP address had been flagged by BrightCloud as a potential spammer - obviously this was not the case & a simple router reboot (well... switch off before I leave for work, then switch on at my return) fixed the problem.…

2 hours ago, violab said: This just happened to me right after bitdefender update on June 2. Many websites report insecure connection using firefox, when using bitdefender free (as I have been for a while). When I turn protection -> protection shield off, all of the websites work.... Hi, If you are having issues with the…

6 hours ago, vampgirl said: Could you please release a fast fixed update, as you have blocked access to the Nvidia game servers for many users . Problem is with httpproxy.dll. If you rename this file the stream will start working normally. after every update same problem is back. Only other way is to totally un-install BD…

23 hours ago, SproutingVeg said: Thanks for that, it was what I was doing, but I then found out that as I wanted to block the incoming port, what I was doing wrong was that I had not set the "Permission" to off. Perhaps in a future release it would be more intuitive to replace this switch will an Allow/Block dropdown box?…

21 hours ago, egpoco313 said: I just tried to access a bank website and it no longer recognizes my device and even when they send me a code to verify my identity nothing happens. Bitdefender 2020 was installed just a couple of weeks ago and we have encountered nothing but problems with slow or no customer service! Hi,…

22 hours ago, railroader66 said: Is it possible to upgrade from Bitdefender Mac Antivirus to Bitdefender Total Security 2020 ? Hello, Total Security is a bundle subscription which contains the following products: - Total Security for Windows - Antivirus for Mac for Mac - Bitdefender Mobile Security for Android -…

Hello, We do not have an estimated time for the release of the fix yet. Please keep in mind that all reported bugs require investigation time. Since product updates are usually released once a month it may take at least 1 month until a fix is implemented in the product - this does not include the debugging period. The fact…

16 hours ago, George Gray said: Thanks Anisoara. I followed your instructions. After running the Removal Tool I had a message that uninstall had finished but "with errors" and it said I should contact Bitdefender Control. I then ran the file that downloads the 2020 programme. This seemed to install well and the bad image…

3 hours ago, SproutingVeg said: I am using BDIS 2020. It seems that Windows 10 opens TCP port 135 for legitimate reasons & if you don't want this exposed to your local network, the recommendations are to block this incoming port within Windows Firewall. I have tested this from another local device and can see that 135…

18 hours ago, Adikrishvara said: Wow, the forum system doesn't allow me to upload the rest of the files. What should I do? Sending the complete video to you at bitsy@bitdefender.com? Hello, Yes, please send all the files and include a Support Tool log as well via email at bitsy@bitdefender.com.

Buna ziua, Bdpatcher.exe este folosit pentru patchuri, care in general presupun rularea unui ****** care modifica fisiere pe sistem sau care au legatura cu Bitdefender.

1 hour ago, seagull said: I had the same problem with 2019 Total Security but the update to 2020 seemed to fix it. But since I reinstalled Windows a few weeks ago scheduled scans haven't worked at all. There's no problem with with manual scans. Hello, The situation is caused by an issue which has already been acknowledged…

3 minutes ago, CVB_Tintern said: Hi Roxana - I can select any of the visible countries without any trouble. I just cannot scroll down to the United States (or any country below Ireland). My mouse is not a wheel mouse but is a trackball. I have not tested with a wheel mouse. Hi, If you click on the list and hover down the…

Buna ziua, Aceasta optiune a fost introdusa cu noua versiune 24.0.6.31.

2 hours ago, CVB_Tintern said: Thanks wirywrestler for the reply. I have checked what you have said and I still cannot scroll. No scroll bar appears (to use with the mouse), up and down arrows do not work, page up and page down do not work. I wonder if I need to reinstall. Not sure this part of Bitdefender updates itself.…

On 9/14/2019 at 2:50 PM, ryspredator said: Recently I did get a notification about a relatively small product update which installed smoothly. I haven't seen the notification since. Hello, Thank you for the information.