Roxana G ✭

On 9/13/2019 at 10:17 PM, AlexS2 said: When ProductAgentService is stopped and I open Bitdefender, the password error occur again. The services app show that ProductAgentService is running. This services is apparently started when you open Bitdefender. It is clear that the problem is caused by this service. Hello, We need…

Hello, We are aware of this situation and we are working on a fix. At this moment we do not have an ETA for the solution.

1 hour ago, HobbesTigger said: Hi Roxana, thanks for the links. They helped me already. One general question: All settings I do, like bed time, are first aktiv on my son‘s iBook, after he was online to sync the settings? Is that right? Thanks in forward, Robert Hi, For more details, please contact us at…

22 hours ago, LizMac42 said: My Bitdefender Total Security is coming up for renewal. In My Accounts page it states days for renewal and a link saying "Have an activation code? Activate Now" Does this mean a promo code? I have seen lots of promo codes in google but none give you a code - they want you to buy from their…

16 hours ago, AlexS2 said: Every time when I login, the c:\windows\debug\passwd.log shows password change errors. This is possibly caused by Bitdefender I use Windows 10 and BitDefender 2020. This problem existed also at the time that I used BitDefender 2019. Is anyone having the same problem? Hi, Can you please let us…

42 minutes ago, HansvdH said: Why is it taking more than a week for Support to answer on my question? I have asked a question about my license on Sept 4th and still no answer... Some time agfo I had the same experience. This is really bad for a security firm: they have te react instantly!!!! Please Bitwarden: improve your…

On 9/5/2019 at 5:33 PM, ryspredator said: I do hope it is a glitch, the notifications do say the update was successful. /applications/core/interface/file/attachment.php?id=19459" rel="">BDSP_DESKTOP-NPASAR7_2019_09_05_16_31.zip 23 MB · 1 download Hi, We noticed on the log that the update requires a restart. Please restart…

Hi, For more information regarding configuring and using Parental Control we have the articles below: For Mac : https://www.bitdefender.com/consumer/support/product/1116/ For iOS : https://www.bitdefender.com/consumer/support/product/1114/ If there is anything in particular that you would like to know, please reply back…

Hello, The issue was, indeed from one of our servers. This has been addressed. Please try again a clean reinstall using the uninstall tool and check if you can install.

10 minutes ago, MarcHoppe said: Ok I think I see what's happening. The auto update is set to 1 Hour (Auto Update and Silent Update are both Ticked ON). That system auto updated an hour after booting but it still has the same 06-06-09 product date. . So if I were to have used that system to surf the net or download files I…

Hello Jensen, While it is true that SSDs wear out over time (each cell in a flash-memory bank can be written to and erased a limited number of times), thanks to TRIM command technology that dynamically optimizes these read/write cycles, you’re more likely to discard the system for obsolescence (after six years or so)…

On 9/7/2019 at 1:47 AM, phoenixrise said: Any idea when that might be? I'm just concerned because I want to make sure Safari is covered completely. Hello, Beginning in macOS Mojave, Apple is axing support for third-party extensions in Safari. Essentially, this is a security measure. That might include offerings on the…

21 hours ago, aone123 said: Same problem here must be the server Hello, I have sent you an email. We continue our communication via email.

Hello, Please let us know what build version of Bitdefender you have installed.

11 hours ago, Adikrishvara said: As we know, the Bitdefender Firewall allows both the inbound and outbound traffic of applications by default. The user can manage these default settings, reset existing rules, or even add new ones. When I block the inbound traffic of applications and launch them again, a new default rule…

On 9/7/2019 at 2:39 PM, Lew 39 said: The security widget does not automatically appear on restart. I can manually activate the app without a problem. Hello Lew39, Starting with the build versions 19.x and 20.xbdagent.exe (which holds the Bitdefender desktop widget, Wallet master password, the 'B' system tray icon and…

19 hours ago, zakos1987 said: No, its clearly being blocked by BitDefender. This is from Bitdefender Central: A malicious url was blocked on DESKTOP-IE7HMT1. The device is safe. Sep 07, 2019, 04:04 Description Dangerous pages attempt to install software that can harm the device, gather personal information or operate…

On 9/8/2019 at 2:14 PM, Pikachuxd said: Hello, Bitdefender Internet Security informed that some of my passwords like windows user pass and router/wifi password are weak. How Bitdefender get access to these passwords? Thanks, Hello, Bitdefender does not know the password you have, however, if the password is weak(meaning…

20 hours ago, Cãtãlin C. said: Nu a functionat nici aceasta solutie. Va rog sa observati ca este o problema si cu BitDefender Uninstall Tool pt. vers. 2020. Nu functioneaza corect. L-am folosit si la restart aveam procese care rulau in bakground. Puteti face o verificare. Multumesc. Buna ziua, Va rugam sa incercati sa…

Hello, The situation appears to be only a visual glitch. I have sent the situation to our development team for further investigation.

23 hours ago, phoenixrise said: Hi, I'm on Mohave 10.14.5 Hi, The situation will be fixed via automatic updates from the product. The TrafficLight extension will be available within the product starting with the new build version.

12 hours ago, PCGamer7 said: Is there a timeline for when the fix will be made available? I'm still experiencing the same issue. Hello, We do not have an estimated time for the release of the fix yet, but we will contact you as soon as it's implemented by automatic update of Bitdefender. Please keep in mind that all…

23 hours ago, Cãtãlin C. said: Browser: Google CHROME (vers. 76) https://www.google.com/ Buna ziua, Va rugam sa urmati pasii de mai jos: 1. Inchideti toate navigatoarele web si toti clientii de e-mail; 2. Apasati butonul Windows si tastati certmgr.msc, apoi apasati tasta Enter; 3. In fereastra nou aparuta, selectati…

17 hours ago, ryspredator said: I have a couple of recommendations from the dashboard, about updating Bitdefender, vulnerabilities (Windows and apps), file shredder and the profiles. The issue is, even though Bitdefender is constantly being updated and all vulnerability recommendations are being followed, these…

18 hours ago, nobleman said: I have 3 Windows 10 machines that have recently begun to have serious issues with performance. CPU and RAM utilization is extremely high for vsserv.exe, and will not normalize until I shut off Ransomware Remediation. I've been unable to find anything online about this; does anyone see the same…

1 hour ago, phoenixrise said: I'm set up on a Mac and was able to get the TrafficLight extension for Chrome but the Safari extension doesn't load because it says it's no longer supported. Any fix available for this? Hi, Please let us know what OS you have installed.

Hello Ericl, You can protect with Safe Files only folder from local drive, as this is considered most vulnerable place.