Roxana G ✭

11 hours ago, mfarmilo said: Hi Roxana. Ok, I followed your instructions (although the 'delete' button in Firefox is actually labelled 'delete or mistrust'). I got as far as removing the Bitdefender entries (I actually found only one). When I attempted to import the new entry as specified I got a message 'The certificate…

21 hours ago, Calin said: Buna ziua ! Stiti daca situatia s-a rezolvat ? Multumesc ! Buna ziua, Situatia de mai sus ca Bitdefender Box scaneaza conexiunea inca nu este rezolvata, iar referitor la cea de-a doua problema, a fost trimis ieri un email catre dumneavoastra. Va recomand sa continuati investigarea pe email.

22 hours ago, Cãtãlin C. said: Buna Roxana, Nu a functionat nicio metoda din cele oferite. Am efectuat setarea cu Scanarea Web Criptata pornita si oprita. Buna ziua, Va rugam sa ne spuneti in ce search engine nu merge Search Advisor.

18 hours ago, thegilpins said: Yes this happens all the time. Because it switches itself off, there is no profile switching occuring, I only have one account on my PC. Hello, Please create another Admin account and check if the issue reproduces as well. We would like to eliminate the possibility of it being an OS related…

13 hours ago, mfarmilo said: Hi - apologies, it's the 2020 version I've been updated to Hi, Thank you for the information. For most of the users this issue is fixed with Bitdefender 2020 version. However, in this case it is possible that the Bitdefender certificates were not properly installed and I recommend you to…

15 hours ago, Zeev said: I searched google. Read email notification about autorenew of the subscription and clicked ""If you wish to change anything about your subscription, click here". But I cannot find any option to cancel it. It feels like a scam. Do I really have to contact their customer support to just cancel the…

17 hours ago, subham said: Thanks for your reply. On 19th April,2019 Madam you assured about the issue is being fixed. Till today 3rd September,2019; 4months and 14 days has passed. So I can guess 4 product updates has been released since then but issue is still not fixed.I think fixing any subscription related issue…

2 hours ago, thegilpins said: Since upgrading to 2020 the setting 'Activate profiles automatically' does not stay on. If I switch on, close settings, re-open settings, it then shows off. Also when changing profile settings for work, game etc the settings to do save. Anyone else have this issue? Hello, Can you please let us…

15 hours ago, Joe Montesano said: does BD transfer password data from Kaspersky softwear? Hello, You cannot import the password saved in Kaspersky into Bitdefender. Only Bitdefender Wallets can be imported in Bitdefender. Hope it helped.

14 hours ago, mfarmilo said: Hi Roxana - I'm not running a Beta version and never have, since as I said I'm not a beta tester. Until around a week ago I was running Bitdefender 2018, and it then automatically updated itself to 2019. Since then the problems with some https sites started, which I have resolved for the time…

Buna ziua, Va rugam sa ne spuneti daca Scanarea Web Criptata (Encrypted Web Scan) este activata. De asemenea, va rugam sa urmati pasii de mai jos: 1) Deschideti Google Chrome si introduceti chrome://flags in bara de cautare. Apoi apasati Enter. 2) In lista care apare, derulati in jos la protocolul QUIC experimental.…

On 8/31/2019 at 5:48 PM, Nunzio d'Abbruzzo said: Protection against ransoware Is this version with behavioral analysis reliable against ransonware that are not recognized by the signatures and therefore if executed should they be recognized and blocked by behavioral analysis? Thanks. Nunzio. Hello Nunzio, Bitdefender…

On 8/30/2019 at 7:28 PM, llREDACTEDll said: So I uninstalled bitdefender free version because I was having some issue I don’t remember but now when I try to reinstall it I get a “can’t copy install error” it partially installs and sometimes pops up with a login but if I log in nothing happens trying to open the software…

19 hours ago, tiffy said: Been a subscriber to Bitdefender for many years, Internet Securitry Version, always de-activate the auto-renewal option as I prefer to make a choice on renewal each year and have always found that I can get a better deal by buying the current version rather than renewing. As renewal is in a few…

On 8/30/2019 at 11:27 PM, subham said: Hi,I 'm a IT Business owner and Bit defender Silver Partner from India.Invested $3000 or more than Rs.2lacs in Bit defender Total security products.But during activation of my customer's machine I get this case on every alternate email ID of my customers.So please don't say it is an…

On 8/30/2019 at 6:06 PM, mfarmilo said: Sorry, I'm not a beta tester. Please let me know when the software is fixed, or if I should go back to the previous version (which worked). Hello, If you still have Bitdefender Beta version installed, please install the official version and check if you can access web pages in…

Hi, Thank you for reporting this situation. In order to resolve this issue please follow these steps: - open Firefox - press on the menu button in the upper right that looks like three bars one under another - go to Options - go to Privacy & Security - press on View certificates - go to Authorities - delete any Bitdefender…

Hi, Use the uninstall tool below and after that try again to install Bitdefender: http://www.bitdefender.com/files/KnowledgeBase/file/BD_Free_Uninstall_Tool.exe If you still cannot install after running this uninstall tool, please send us a Support Tool log at bitsy@bitdefender.com. 

16 hours ago, Thorz said: Hello Anti tracker is not enabled on Safari. Pressing the Enable extension button under the Privacy tab on Bitdefender nothing happens. Thank you. Hello Thorz, Please open Safari and click on Preferences, then go to Extensions tab and check if the Anti tracker is listed there. If it is, you may…

14 hours ago, Laurel Valley said: I, personally, would like to have an option to turn on a small Bitdefender icon in the top status bar of the phone just like I have the option to turn on the BD Security Widget in BD Total Security for my PC. I am very concerned about security. That is why I run Bitdefender on all my…

On 8/24/2019 at 9:39 PM, Mogman said: OK but even when I do this, i find that web protection is invariably off and has to be activated again and again. Hello Mogman, Please make sure that Bitdefender is allowed under Settings -> Accessibility and that all Bitdefender permissions are set to Allow. Also, please check if you…

Hello AlexanderHH, Antivirus Free is checking automatically for updates 10 minutes after boot and each hour afterwards. Probably Bitdefender starts using resources when unzipping because it is scanning the files which are extracted from archive. Please let us know how many resources is Antivirus Free using when you extract…

Hello grumpybs, The Bitdefender services are starting at PC start-up. To check if the Bitdefender services are running at startup, please run in CMD the following commands and hit enter after each one: sc query ignis sc query bdauxsrv Let us know the results.

On 8/24/2019 at 4:03 PM, BP-Web said: I just installed BD 2020 Antivirus Plus and cannot switch on (enable) Anti-tracker for Google Chrome? The anti-tracker switch for Google Chrome is grayed out. Bitdefender was installed before Google Chrome so I thought this might be the cause of the issue. I uninstalled and…

22 hours ago, Adikrishvara said: Dear Roxana, Still doesn't work in the safe mode. Below you'll find a screenshot Hi, Please write us via email and we will take it from there.

14 hours ago, ravanwijk said: Hi, I am running a paid version of Bitdefender and just installed the 2020 product on a new PC (x64, Win 10 v1903). Chrome (Version 76.0.3809.100 (Official Build) (64-bit)) https pages and chrome domain pages are blocked. I can access https pages via explorer without a problem. Have tried to…